Associate Customer Tech Support Analyst, LAN/WAN, IT -

Full Time
Work from home not available Travel not required

Job Description

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,100 stores and more than 180,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.

The following positions are now available within the LAN / WAN Customer Support area of IT:
Associate Customer Technical Support Analyst OR
Customer Technical Support Analyst

The position interviewed for will depend on skill set. The primary responsibilities for this position include:

  • level 1/2 troubleshooting of the Publix Network Infrastructure

  • monitoring and responding to alerts from networking devices

  • working directly with Telco venders on Circuit outages

  • escalating high severity and chronic problems to the management

  • answering phones and log incident records.
  • High School diploma or its equivalent experience

  • experience working with various Cisco hardware (Routers, Switches, Access points)

  • experience working with a variety of WAN (Data/Voice) circuit technologies (B1,T1, IMA, ISDN, DS3, OC48, OC192, ATM, MPLS, Frame Relay, SONET)

  • experience working with Wireless technologies (801.11 B,G,N)

  • excellent communication and team skills

  • must be flexible and able to handle stressful situations in a professional manner

  • excellent punctuality and attendance

  • demonstrated sense of urgency and ownership

  • ability to work well in a team environment

  • a high degree of self-motivation, commitment, and integrity; and demonstrated ability to work under minimal supervision

  • good human relation skills (the ability to work well with others and be a team member)

  • show enthusiasm, initiative and pride in work, and a

  • commitment to Publix and our Mission.
  • CCNA, CCENT, CCNP certifications

  • experience supporting PBX\BCM telephone systems

  • experience working with trap receivers and tracing tools

  • experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)

  • experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery

  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost

  • An opportunity to purchase additional shares of our privately-held stock

  • 401(k) retirement savings plan

  • Group health plan (with prescription benefits)

  • Group dental plan

  • Group vision plan

  • Sick pay

  • Long-term disability insurance

  • Company-paid life insurance (with accidental death & dismemberment benefits)

  • Tuition reimbursement

  • Vacation pay

  • Free hot lunches (buffet-style) at facilities with a cafeteria

  • Paycheck direct deposit

  • Credit union

  • Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases

  • 6 paid holidays (associates can exchange the following holidays with their manager s approval: New Year s Day, Memorial Day, Fourth of July, and Labor Day).

Dice Id : 10120920
Position Id : 8641BR
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