Associate Reliability Engineer

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Charles Schwab & Co., Inc.
Systems, Engineer, Disaster Recovery, Development, Computer, Windows, SQL, IIS, ASP, .NET, JavaScript, HTML, IDE, Web, Content Management, IT
Full Time

Job Description

Your Opportunity

As an Associate Information Systems Engineer, you'll be engaged in a dynamic, DevOps culture where you'll collaborate with business partners and application developers to provide application and platform support and innovate automation, monitoring, and reporting solutions.

What you'll do:

• Provide 24x7 support for Schwab.com applications
• Triage, troubleshoot, and identify root cause of application and system issues in production
• Leverage existing tools and help develop new tools and requirements to improve mean time to restoration and time to root cause identification
• Collaborate with business partners and development teams to identify root cause, prioritize resolution, and identify backlog items for quality improvements
• Develop and improve existing monitoring and alerting systems with a focus on proactive issue detection and automated recovery
• Coordinate infrastructure maintenance activities, such as Disaster Recovery tests, OS currency, certificate renewals, etc.
• Participate in an on-call rotation

What you are good at

This full time role is a part of the nine-month NERD (New Employee Recruitment and Development) program that blends on-the-job experience with an extensive training curriculum that covers tools, technologies, processes and soft skills required to be successful in Schwab Technology Services for new college graduates. NERDs have a host manager, a mentor, a buddy, a coach, and others who are dedicated to their success.

What you will get out of the program:

  • Professional Growth - Technical and soft skills curriculum designed to accelerate your career.
  • Hands-on Experience - Cross-functional experience and skills gained from on-the-job assignments.
  • Knowledge Sharing - Opportunity to share and present ideas around innovation.
  • Presentation Opportunities - Strengthen existing presentation and communication skills.
  • Individual Coaching - One-on-one coaching and real-time development from host team.
  • Exposure to Leadership - Experiences with leaders across Schwab Technology Services.
  • Peer-to-peer interaction - Share ideas and experiences and as you grow alongside a cohort of peers.


What you have

  • Currently enrolled in undergraduate or graduate degree program graduating within the next year or completed degree in Computer Science, Computer Information Systems, or related discipline.
  • a high level of customer service skills to establish and enhance positive relationships with coworkers and business partners. Must demonstrate strong problem solving skills and the willingness to learn new technologies.
  • Knowledge and experience with Windows 2012/2016 operating systems, SQL, IIS. General knowledge of Windows infrastructure, Active Directory, Powershell and Server administration. Scripting experience (strongly desired)
  • Experience supporting a multi domain web platform, IIS, .NET applications.
  • Familiarity with C#, .NET framework, ASP.NET development, jQuery, JavaScript and JavaScript libraries such as backbone.js and require.js, AJAX, and HTML/CSS.
  • Experience with a software development IDE such as Visual Studio
  • Knowledge of Model-View-Controller (MVC) architecture (and the emerging MVVM)
  • Knowledge of Agile/Scrum development
  • Conceptual understanding and/or working knowledge of Web Content Management Systems are a plus
  • Experience using Splunk Enterprise, monitoring and analyzing IT systems, website and application environments. Building operational and business metric dashboards and reports.
  • Experience using Keynote and Gomez monitoring website performance and availability (Strongly desired)
  • Strong interpersonal, analytical, problem solving and organizational skills. Ability to independently work as a contributing member in a high-paced and focused team.
  • Good verbal and written communication skills Ability to thrive in a flexible and fast-paced environment across multiple time zones and locations


Company Information

At Schwab, we inspire the driven; individuals who want to take ownership of their career and their future. You are appreciated for your work, respected for your unique strengths and rewarded for the possibilities you create for our clients. Working in Schwab Technology is not just a job; it's an opportunity to do the best work of your life. This team drives Schwab's mission to harness the power of data to deliver the next gen client experience. They relentlessly pursue simplification and modernization, laying the foundation for the digital enterprise. They act boldly together to provide security for our clients and enterprise, safeguarding client trust all while delivering on their core commitments to availability, capacity and project execution with excellence and efficiency. If you are looking to be challenged with projects that stretch and grow your abilities, and push you towards further developing your expertise, apply to one of our openings today.
Dice Id : 10228622
Position Id : 2020-65337
Originally Posted : 4 weeks ago

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