Associate Technical Support Analyst - Eden Prairie, MN

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UnitedHealth Group
Analyst, PC, Windows, Desktop, Networking, Protocol, TCP, IP, Networks, LAN, WAN, Microsoft Word, Microsoft Excel, PowerPoint, Network, Call Center, Customer Service, Wireless
Full Time

Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.

Primary Responsibilities:
  • Analyze and investigate
  • Provide explanations and interpretations within area of expertise
  • Provide local and remote technical support for United Health Groups shared desktop applications
  • Use pertinent data and facts to identify and solve a range of problems within area of expertise
  • Investigate non-standard requests and problems, with some assistance from others
  • Work exclusively within a specific knowledge area
  • Prioritize and organize own work to meet deadlines
  • Provide explanations and information to others on topics within area of expertise

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications
  • High School Diploma or GED equivalent
  • 3+ years of experience with PC operating systems including Windows 7, 8 & 10
  • 3+ years of Desktop support experience
  • 3+ years of Technology Support experience
  • Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
  • Experience with the Microsoft Office operating system, including application and troubleshooting Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
  • Experience with service ticketing / tracking systems
  • Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications
  • Bachelor's degree (or higher)
  • Microsoft Certifications
  • Information Technology Certifications (CompTIA A+ or Network+)
  • Experience using Bomgar and Altiris
  • Experience in a Call Center or Customer Service role
  • Mobile device support experience (Android and IOS)
  • MAC support experience (iPad and iPhone)
  • Wireless networking experience
  • Experience with ServiceNow

Soft Skills
  • Written / verbal communication skills
  • Enjoys challenging troubleshooting situations and pays attention to details
  • Highly motivated individual with excellent consumer facing skill - sets
  • Must be a self - starter and able to work independently while being part of a decentralized team

Physical Requirements and Work Environment
  • Ability to lift up to 30 lbs

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: technology, PC, support, Windows, technology support, service, Microsoft, technical, Networking Principles, Internet Protocol Suite, Local Area Networks, Wide Area Networks, Optum, Hartford, CT, hiring immediately, #RPO

Company Information

At Optum, part of the UnitedHealth Group family of businesses, we are reinventing health care technology to help people live healthier lives and make the health system work better for everyone. As a Fortune 7 company with a world-class technology team, there is no shortage of innovation here.

We are using data analytics, leading-edge development tools and high-end cybersecurity to help millions of people receive care as we continue to shape the health care system of tomorrow.

This is all possible thanks to our culture of performance and highly motivated people. Their collective talent, energy, intelligence and drive allow us to push forward advanced solutions that directly improve the lives of those we serve.

If you’re looking for a more inspired career with greater impact and meaning, join our global team and discover your life’s best work.

Dice Id : 10119572
Position Id : 2009477
Originally Posted : 1 month ago

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