Associate Training Specialist

Adobe After Effects, Adobe InDesign, Adobe Photoshop, Technical writing, Training, Instructional design, Instructor-led training, Microsoft Office, Adobe Premiere, Adobe Illustrator, Communication skills, Editing, Proofreading, Educational technology
Full Time
Depends on Experience

Job Description

Responsibilities:

  • Assist the Training Team with analyzing stakeholder training needs and identifying all the nuances of the system impact on the stakeholders.
    • Work with stakeholders to gather requirements for training, communication, and change management needs.
  • Provide recommendations for an effective learning strategy.
    • Provide input and assistance in the development of the overall training strategy and change management plans, as needed.
  • Create innovative, engaging and effective instructional materials with a focus on helping people use software to complete their daily tasks.
    • Materials include, but are not limited to: help videos, instructor-led training courses, user guides, tip sheets, wiki pages, informative emails, etc.
    • Elicit feedback on materials and collaborate on incorporating feedback.
    • Write in a user-friendly and system accurate way.
  • Gain subject matter level expertise of the system and business process, through independent research and collaboration with others.
    • Learn how to quickly navigate new systems, understand how they work, and translate that into user-friendly language.
    • Swiftly grasp complex business processes and workflows and integrate that understanding into instructional material.
    • Proactively provide feedback on tools and process improvement opportunities to internal teams.
  • Write communication materials highlighting system changes, benefits, etc. to inform impacted stakeholders.
  • Develop criteria for evaluating effectiveness of training activities.
    • Assist in coordination, administration and follow-up of training events and the administration of surveys and reports.

Qualifications:

  • Minimum of 2 years of experience developing instructional materials, technical writing/editing, and teaching in an adult environment.
  • Solid expertise using MS Office products.
  • Excellent oral and written communication skills with a proficiency in writing, editing, proofreading, and formatting of user-friendly, customer-ready materials.
  • Excellent presentation skills with experience or interest in providing instructor-led trainings.
  • Excellent customer service, teamwork, creativity, and analytical skills.
  • Familiar with a variety of Instructional Design concepts, best practices, and procedures.
  • Ability to develop a basic subject-matter understanding through materials provided, individual research, and collaboration with stakeholders.
  • Self-motivated and disciplined, with capacity to work on multiple priorities in a fast-paced, dynamic environment and within time constraints.
  • Understanding of the software development lifecycle and ability to translate software development language into user-friendly language.
  • Ability to work collaboratively with software development teams, government agency stakeholders, and creative teams.
  • Experience using Vyond, Adobe Illustrator, Premiere Pro, After Effects, Photoshop, InDesign, or Audition is a plus.
  • Bachelor’s degree in instructional design, educational technology or related field.
Dice Id : REIVA001
Position Id : 6673003
Originally Posted : 2 months ago
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