Audio-Visual Support Technician

AV hardware, AV software, Troubleshooting, Installing, Bridging, Audiovisual, Documentation, Problem solving, Technician, Service desk, Issue tracking, System testing, Videoconferencing, Crestron Electronics, CTS, Microsoft Office, Reporting, Tier 1, Tier 3
Contract W2, Contract Corp-To-Corp
Depends on Experience

Job Description

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long*term growth potential, competitive wages, and continuous professional development for our employees.

Join Our Team

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume to Be sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!


Audio-Visual Support Technician

Roles & Responsibilities

* Participate in team projects, meetings, and assignments.
* Responsible for identifying AV hardware and software needs.
* Responsible for Troubleshooting Tier 3 level AV problems.
* Responsible for coordinating the use of Audio-Visual equipment with Tier 1 teams and providing documentation.
* Responsible for Connecting, managing, and monitoring the Audio-Visual video teleconference bridges.
* Install and Test Audio-Visual equipment and work with developers to ensure system features and software work as expected.
* Provide routine and emergency maintenance services for all conferencing systems.
* Establish, conduct and document scheduled monthly and weekly system tests.
* Responsible for reading and following the Department’s Procedures and Policies.
* Responsible for understanding and enforcing the Department’s Policies and Procedures.
* Responsible for documenting solutions to Technology issues.
* Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
* Responsible for tracking incidents in the service desk ticketing systems.
* Responsible for creating/tracking Property Management Reports (PMRs) for IT equipment transfers / relocation.
* Perform other related duties, as assigned.
* Ability to lift to 50 pounds.
* Flexibility to work hours between 7:00 AM to & 6:00 PM Monday through Friday with after hours on-call rotation assistance in the evenings and weekends. Also remain flexible to work other hours, as assigned for business continuity.
* Knowledge of Crestron, Biamp, Extron, Polycom & Cisco equipment.
* Crestron, Extron, and CTS-I certifications preferred.
* Proficiency in Microsoft Office 365.
* Knowledge of multiple Virtual Meeting platforms such as Teams, Zoom, WebEx, Adobe Connect.
* Excellent communication skills.
* 3-5 years in an onsite client service role.
* Customer Driven.
* Detail Oriented.
* Time management and organizational skills
* Analytical Problem Solver.
* Self-Motivated.
* Team Player


Ocoee, FL


Long Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double*digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine’s one of America’s Fastest Growing Companies several years in a row. Kyra’s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.

Dice Id : nextgen
Position Id : AVST_1118
Originally Posted : 6 days ago
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