Audio/Video Support Specialist

Audio, Visual
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description


  • Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.
  • Perform routine functionality checks of audio and video equipment in conference room.
  • Diagnose and resolve media system problems in conference or meeting rooms.
  • Provide dedicated AV Tech Support for Meetings or Conferences, this may include weekend support
  • Set up, operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sports events, meetings and conventions, presentations, and conferences.
  • Create and deploy custom images for Windows 7 and Windows 8.1 using MDT 2013.
  • Provide dual role as ITSD (Level 1 -3) and deskside support (Level 3) to all internal users and AV Technician.
  • Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
  • Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.
  • Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle.
  • Use ServiceNow logging system to maintain projects and time reporting.
  • Document, track, and troubleshoot incidents to agreed service standards and service levels.
  • Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
  • Develop and maintain system documentation, administrative, and user guides.
  • Conduct end-user orientation and training for new hires.
  • Provision and administer user accounts, distribution groups, and security groups in Active Directory.
  • Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
  • Process equipment and software requests and record asset information.
  • Hardware/ software lifecycle management.
  • Provide white glove (VIP) and executive support and or dedicated AV Tech Support.
  • Perform request fulfillment of moves & staff equipment changes at each location.
  • Assist with regression testing of supported software through OS Patches and Upgrades.
  • Push and install workstation and third party patches.
  • Provide Windows OS, Mac OS, and Mobile OS support.

Skills & Experience:

  • Education: BS/BA degree preferred.
  • Preferred Certifications: CompTIA A+ certified, ITSDI certified.
  • 3+ years experience in an IT related support position with in-depth knowledge of PC and Mac platforms and the diagnosis and resolution of software, hardware, and networking issues.
  • Working knowledge and experience with most of the following:
    1. MDT 2013
    2. Sysprep
    3. .wim
    4. SCCM
    5. Capturing and deploying images using DSIM
    6. Creating and editing Task Sequences
    7. Windows customization
    8. Software packaging.
    9. Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory.
    10. Familiarity with PC support tools and software distribution tools.
    11. Ability to work independently in a deadline driven media production environment.
    12. Self-starter, strong organizational skills, and ability to prioritize workload.
    13. Strong oral and written communications skills.
    14. Ability to lift and install PCs, printers, etc. (up to 50 pounds).
    15. Ability to maintain flexible work schedule to provide IT support for weekends.
    16. Experience using incident management (Remedy, ServiceNow) and knowledge base systems.
    17. Experience supporting AV equipment is highly required.
    18. Experience providing asset management support.
    19. Experience using remote diagnostic tools for problem identification and resolution.

    Dice Id : hyattldr
    Position Id : 09162019KB
    Originally Posted : 4 months ago
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