ServiceNow Consultant

3 to 5 years working in the ServiceNow platform, 1 to 2 years working as a ServiceNow Technical Architect
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

After implementing ServiceNow through our own enterprise, we’ve seen first-hand the positive impact this service management platform has on our organization. As a result, we became a ServiceNow partner, and leveraged our years of in-depth experience to provide best-in-class products and services to our clients. As a partner, we can help harness the power of ServiceNow by providing management and automation of services across departments in your organization, creating a single system of record for IT, automating manual tasks, standardizing processes, consolidating legacy systems, and so much more.

Job SummaryResponsible for leading, supporting, developing, configuring, testing, implementing and maintaining ServiceNow environments. This technical resource will work closely with business and IS teams to gather input to support ongoing business needs. This includes deploying new releases and/or enhancements, performing unit tests, system tests, maintaining, transitioning and supporting the operational functions, monitoring usage and performing daily administrative tasks.

Looking for a ServiceNow Technical Architect

Key Job Functions/Description

• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end user support.

EducationBachelor’s Degree in Information Services, Computer Science, or adequate experience

Certifications: ServiceNow Certified System Administrator (CSA) , ServiceNow ITSM Implementation Specialist (CIS), ITIL Foundations, One Product-specific ServiceNow Implementation Specialist Certifications, Agile Certified Practitioner (ACP)

Experience: Minimum of four (4) years experience in an Information Services environment, minimum of two (2) years in ServiceNow development, minimum of one (1) year in ServiceNow consultative engagement technical ownership, development experience in at least ten (10) implementations


  • Ability to lead technical consultants / developers throughout the duration of an engagement
  • Ability to provide best practice leadership and adaptation to a technical team
  • Excellent solution-designing capabilities
  • Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions
  • Understanding of ServiceNow functionality and how ITIL processes can be automated in ServiceNow
  • Ability to configure & customize to meet business goals and objectives
  • Development experience with a service-oriented architecture
  • Deep knowledge of JavaScript with an understanding of XML, JavaScript Libraries (AngularJS), and HTTP
  • Experience creating and promoting ServiceNow update sets
  • Excellent interpersonal skills with the ability to communicate clearly, knowledgeably, and personably
  • Ability to comprehensively analyze problems and apply critical thinking to derive a resolution
  • Experience in customer service, skills and committed to meeting expectations of all customers
  • Ability to acquire new skills quickly and learn on the job
  • Strong desire to innovate, flexibility with minimal context-switching
  • Strong collaboration and team-building skills and a commitment to continuous service improvement


The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.


Posted By

Kassaundra Kanagy

5555 Glenden Court Dublin, OH, 43016

Dice Id : eliteoh
Position Id : 6214062
Originally Posted : 1 month ago
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