Avaya UC Engineer w/Equinox - Remote

Avaya Unified Communications, Equinox, UC Engineer, Aura, IM, Breeze, AMM, ESNA, Voice Gateways, Voice Protocols, SIP, QoS, Contact Center experience
Full Time, Permanent
Depends On Experience
Work from home available Travel not required

Job Description

PERMANENT POSITION - NO THIRD PARTIES, NO SPONSORSHIP AVAILABLE

REMOTE POSITION - work from home

Must be able to get security clearance

 

Senior Avaya Unified Communications Engineer
 
•Must have strong network configuration and  deployment experience

Must have Equinox deployment experience
 
A service provider of hosted collaboration solution has an opportunity for an experienced professional to join our voice team. We are a fast paced and growing company focused on delivering unique solutions and exceptional services to our customers.  
 
Primary Responsibilities Include:
 
·         Senior Avaya unified communications engineer for cloud services operation
·         Manage and maintain the Avaya Aura unified communications, Equinox conferencing, session border controller deployments including day to day operations, customer deployments, upgrades and security management
·         Manage and maintain the datacenter infrastructure supporting Avaya Aura unified communications portfolio including networking, virtualization, storage and security components
·         Perform discovery of customer telephony environments for configuration and requirements gathering
·         Develop and implement configuration based on customer telephony environment discovery and requirements. This includes configuration of Avaya Aura system manager, session manager, communications manager, ESNA voicemail, media servers, IM & Presence (AMM and Breeze)
·         Lead active deployment of Avaya Aura unified communication systems
·         Develop dial plans for large multi-site customer environment
·         Develop emergency dialing, voice and video QoS configuration for multi-site deployment
·         Design, implement and provision MPLS networks for voice and video traffic
·         Implement Elite contact center
·         Configure voice gateways G450s
·         Good Knowledge about CM, System Platform, LSP/ESS concepts and networking
·         Sound knowledge in Servers Linux paths and logs search
·         Monitor the trunks, changes in ARS table, Route Patterns, VDN, Vector
·         Hands-On Experience in preventive maintenance, installation activity/administration of G450/350/430 gateways, G650 PN, EGW and CM Server 6.x and 7.x
·         Manage voice infrastructure and voice management component
·         Provide level 3 support for network and voice related customer issues including escalations from NOC
·         Develop documentation and training for NOC to provide level 2 voice support
·         Develop and deliver end user administrator training
 
Requirements
·         Bachelor's degree in telecommunications, computer science or related field or 3+ years of industry experience or a combination of education and experience
·         3+ years of Experience leading voice projects and teams related to Avaya Aura unified communications deployments
·         3+ years of Experience with Avaya Aura System Manager, Session Manager, Communications Manager 6.x, 7.x
·         3+ years of Experience with configuration and deployment of ESNA Voicemail
·         3+ years of Experience with configuration and deployment of Avaya Multi-Media Messaging (AMM) for IM and/or Breeze for Presence
·         1+ years of Experience with configuration and deployment of Avaya Equinox conferencing solution
·         2+ years of Experience with configuration and deployment of Avaya Equinox softclients
·         3+ years of Experience with Avaya Voice Gateways
·         3+ years of Experience with voice protocols such MGCP, H323, SIP, SIP Trunking
·         3+ years of Experience with complex dial plans
·         3+ years of Experience with call handler, auto-attendants and attendant console
·         3+ years of Experience with bulk configuration tools for adding and updating configuration
·         3+ years of Experience with QoS - Desirable
·         3+ years of contact center experience is desirable
·         Avaya Aura certifications desirable

Dice Id : 10117531
Position Id : 18-04588_BM
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