Top Requirements:\ \ \ \ Excellent customer service (preferably Enterprise); ability to handle customers, communicate well both in written as well verbal English- Must have desire to be in support!\ \ Strong Networking background with troubleshooting skills (at least 1-3+ years of experience- more details below)\ \ Familiarity with cloud knowledge/ 1 year of cloud experience (Azure, AWS or Google Cloud Platform)\ \ Experience in a fast-paced, learning environment. Ideally this candidate can speak to synthesizing a lot of information quickly and how to translate that information to the customer and has a passion for learning and self-study\ \ \ Day to Day Responsibilities:\ \ \ \ Primary job responsibilities include responding to customer support requests, providing technical support verbally and through e-mail, on a broad set of multimedia related issues.\ \ You will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your investigation over the phone and Web.\ \ When needed, you will transfer your cases to your colleagues, involve subject matter experts, or escalate to Engineering (Product Groups) and Management. Your day-to-day job will be about both providing technical expertise (either on your own or by involving your colleagues), and being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.\ \ \ About the Position & Team:\ \ \ \ Shifts cover 8 AM - 8 PM CT and shifts could be 7-4, 8-5, 9-6, or 10-8\ \ Azure Network Team is tier III troubleshooting and break/fix for customers and supporting them via phone, chat, and email.\ \ Azure training is 3 months and they need candidates with great customer service skills, communication skills, and at least 3+ years of networking experience.\ \ Networking experience could include cisco networking, juniper, security, palo alto, wireshark, tcp/ip, etc.\ \ \ In order to be successful in this role: \ \ \ \ Strong knowledge of Windows Operating System or Windows TCP/IP Networking is crucial\ \ If you don't know what DNS is, you're going to struggle in this role.\ \ We are looking for engineers who love putting out fires - people who thrive under difficult and challenging circumstances, who enjoy getting involved in tough situations and learn at the same time.\ \ The ability to troubleshoot complex networking issues in an often ambiguous environment and this engineer needs to be okay with this.\ \ Customer support issues will need to be worked in a timely manner and be resolved to the customer's satisfaction.\ \ Visibility/ experience with T programming, and client/server tools.\ \ \ \ \ TECHNICAL PRESCREEN QUESTIONS (must ask these questions over the phone NOT OVER EMAIL & the candidate must get 5/7 questions correct & include in resume before submitting): \ \ \ \ List the layers of the OSI model/ ( The goal is that they can name the first 3 and the 7th)\ \ Which later does ARP/TCP/HTTP belong to\ \ Explain the difference between TCP and UDP\ \ Explain TCP 3 way TCP handshake n detail\ \ What is a V-LAN\ \ Scenario: "When you open your browser and type Microsoft.com and press enter, what happens after you press enter that allows the page to load in your browser?"\ \ Name at least 3 DNS record types and what they are for.\ \ \ Additional networking questions:\ \ \ \ Do they know: IP addresses, Public range and Private range, Subnet masks, IPV4 vs IP v6, Loopback, DNS?\ \ Basic understanding of DNS - including custom DNS, Azure DNS, and external DNS - how it works if the host name isn't hosted by the DNS responding\ \ Difference in external DNS and App Service Domain\ \ How DNS can route to web app or to WAFs/App Gateway.\ \ OSI Model-High level about the 7 layers?\ \ \ \ \ \ \ \ \ \ \ \ \ \ \ \ \ \ \ EEO Employer\ \ Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .