Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

BI Quality Assurance Analyst I

Performs entry level quality assurance processes and assists Lead Quality Assurance Analyst with projects that support internal or external business initiatives and data needs.  Partakes in team review of requirements and design documentation processes to understand overall test strategies and test plans.

BI Quality Assurance Analyst II

Independently perform quality assurance processes and assist Lead Quality Assurance Analyst with projects that support internal or external business initiatives and data needs.  Participates and engages in team review of requirements and design documentation processes to understand overall test strategies and test plans.

Sr. BI Quality Assurance Analyst

Working in collaboration with various technical and non-technical teams, the Senior BI Quality Assurance Analyst will drive quality assurance activities for technical and analytical work related to business requirements that support internal or external business initiatives and data needs.

Lead BI Quality Assurance Analyst

The Lead BI Quality Assurance Analyst’s role will drive collaboration and strategic-thinking aiming to avoid problems when delivering solutions and ensuring data results and business requirements meet the objectives of internal and external business partners.  Works with leadership to define annual strategic priorities and articulate cross-functional work plans.  Manages multiple projects with competing deadlines and works with team and leadership to prioritize deliverables.  Establishes and evolves formal QA processes, ensuring that the team uses industry best practices. Acts as key point of contact for all QA aspects providing QA services and coordinating QA resources.  Provides coaching and mentoring to junior and senior BI Quality Assurance Analysts including facilitating knowledge transfer and advance staff development.

Responsibilities

BI Quality Assurance Analyst I

• Works in collaboration with various technical and non-technical teams to meet business and customer data needs and quality targets.
• Works with peers and leadership to retain knowledge of BI decision support solutions [dimensions, workflows, and visualizations] and absorb the concept of business requirements and its implementation [lifecycle, requirement preparation, analysis, testing, and presentation].
• Participates in requirements gathering sessions with BA and BI programming teams to understand the functionality, usability, and support requirements needed to deploy an analytic solution to business partners.
• Become knowledgeable of quality assurance activities across teams and build knowledge of test case scenarios. 
• Performs other duties as assigned         

BI Quality Assurance Analyst II

• Works independently and collaboration with various technical and non-technical teams to meet business and customer data needs and quality targets.
• Works with peers and leadership to retain knowledge of BI decision support solutions [dimensions, workflows, and visualizations] and absorb the concept of business requirements and its implementation [lifecycle, requirement preparation, analysis, testing, and presentation].
• Actively participates in requirements gathering sessions with BA and BI programming teams to understand the functionality, usability, and support requirements needed to deploy an analytic solution to business partners.
• Independently documents and implements test plans, identifies technical problems, and presents solutions against QA standards and specifications.
• Independently analyzes problems and identifies all impacted areas and provides feedback on gap/anomalies.
• Performs other duties as assigned

Sr. BI Quality Assurance Analyst

• Coordinate quality assurance activities across teams to meet business and customer needs. Accountable for ensuring the quality outcomes of assigned projects and requests.
• Lead the QA effort in the full lifecycle of Health Informatics data projects to ensure that business requirements and quality targets are met
• Participate in team review of requirements/design documentation and prepare the overall test strategy and test plan
• Lead and actively participate in test case development and execution for assigned projects and requests
• Collaborates closely with peers and management within the department as well as throughout the organization to ensure that BI/decision support solutions are comprehensively analyzed and recommendations for improvements are presented and implemented.
• Coordinate with appropriate internal stakeholders to communicate testing tasks, provide clear status updates and notify stakeholders of risk/issue escalations where needed
• Documents and implements test plans, identifies technical problems, and presents solutions against standards and specifications
• Identify ways to improve overall product and process quality
• Analyze problems and identify all impacted areas and provide feedback on the gap/anomalies in the requirements.
• Performs other duties as assigned.

Lead BI Quality Assurance Analyst

• Coach and mentor team BI Quality Assurance team members.  Works with junior and senior QA Analysts to understand quality assurance activities, communicate testing tasks and estimates, audit gap analysis and workflow processes for new processes or improve on existing ones.
• Works methodically to coordinate and monitor quality assurance activities to meet business and customer requirements and that quality targets are met. Censor innovative ways to give business partners a positive experience and ease of use capabilities.
• Observe and consult BI and BA teams to apply program development best practices and data auditing concepts to match/ comply with business requirements.
• Accompany BI teams to business requirement sessions to further understand and prepare for test plans and strategy.
• Manages multiple projects and scope with competing deadlines.  Collaborates with BI teams and department leadership to prioritize deliverables.  Monitor project deliverables and create reporting for leadership teams.
• Lead and/or conduct investigations on technical/data issues, implement test plans, process improvements, and present solutions to department leadership.  Serve as subject matter expert on health care reporting.  Interpret and explore trends, patterns, and relationships between data sources.
• Lead cross-functional teams to establish instrumentation and reporting standards.
• Performs other duties as assigned.

Qualifications

BI Quality Assurance Analyst I

Education and Experience:

• Bachelor's Degree in Business Administration, IT/Computer Science is preferred or collective experience, training, and education
• 0-2 years of experience in Quality Assurance, conducting business requirements, and/or healthcare data analytics environment.
• Healthcare background preferred

Technical Skills and Knowledge:

• Understanding and working with a variety of systems (e.g., MS Office, Tableau, SAS, SQL Server and/or other platforms and technologies). 
• PROC SQL writing skills with the ability to understand and document business workflow and data flow processes.   

BI Quality Assurance Analyst II

Education and Experience:

• Bachelor's Degree in Business Administration, IT/Computer Science is preferred or collective experience, training, and education
• 2-4 years of experience in Quality Assurance, conducting business requirements, and/or healthcare data analytics environment.
• Healthcare background preferred

Technical Skills and Knowledge:

• Understanding and working with a variety of systems (e.g., MS Office, Tableau, SAS, SQL Server and/or other platforms and technologies). 
• PROC SQL writing skills with the ability to understand and document business workflow and data flow processes.

Sr. BI Quality Assurance Analyst

Education and Experience

• Bachelors degree or equivalent in experience
• 4 -6 years in QA and/or healthcare data analytics environment.
• Proficiency with QA concepts, issues, methods, and tools
• Healthcare background preferred

Technical Skills and Knowledge:

• Understanding of variety of systems (e.g., MS Office, SAS,  SQL Server and/or other platforms and technologies)
• Experience working with relational databases
• Exceptionally detail oriented, with a willingness to dive deep into the data

Lead BI Quality Assurance Analyst

Education and Experience:

• Bachelor’s Degree in Business Administration, IT/Computer Science, or equivalent in experience.
• 5-7 years of experience in Quality Assurance best practices, conducting business requirements, and/or healthcare data analytics environment.
• Healthcare background preferred.
• Master’s degree preferred.

Professional Certification(s):

• Quality Assurance Certification preferred.

Technical Skills and Knowledge:

• Understanding and working with a variety of systems (e.g., MS Office, Tableau, SAS, SQL Server and/or other platforms and technologies).  Proficient with QA monitoring tools and Microsoft Office software and other data analytic tools.
• Strong PROC SQL writing skills with the ability to digest and document business workflow and data flow processes.
• Working with minimal direction, initiate projects, and demonstrate significant flexibility to coordinate complex activities that are often subject to rapid or extensive changes or revisions.
• Extremely detail oriented.  Ability to lead conceptualization, development, and execution of new data sources or enhancements to existing data sources, dive deep into the data.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• Top Workplace in Northeast Ohio. Year after year we've received this recognition!
• On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes!
• On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
• Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
• Business Casual attire

Excellent Benefits and Compensation:

• Competitive compensation plans
• Employee bonus program
• 401(k) with company match and an additional company contribution
• Excellent medical, dental, vision, and disability insurance

An Investment in You:

• Career development programs and classes
• Mentoring and coaching to help you advance
• Education reimbursement up to $5K per year

About Medical Mutual:

We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you!

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.