BPA Program Manager

Full Time

Job Description

We're going places, hop on board.

Our value is in our employees - smart, passionate, and fun people.

Grow with us! As a growing business, every NuAxis Innovations employee impacts the success, and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated BPA Program Manager for an onsite Full-Time position.

Job Summary:

We are looking for a BPA level Program Manager (PM) to serve as the Government's main point-of-contact and to provide overall leadership and guidance for all contractor personnel.

Essential Functions:

Some of the primary responsibilities of this role would include:
  • Responsible for the quality and efficiency of all the tasks which include both technical issues and business processes.
  • The Program Manager shall have overall responsibility of the contract activities: planning, organizing, directing, controlling, staffing and reporting status, deliverables and schedules
  • Provide interface and be responsive to overall contract administration
  • Participate in meetings regarding service delivery, strategic planning, and IT transition planning
  • Assist in developing, planning and implementation of Configuration, Asset, and Change management
  • Establish controls for reporting and managing service level agreements.
  • Perform trend analysis so that resources/services could be aligned to meet SLA
  • Monitor performance and service delivery metrics and initiate plans for exceeding targets
  • Perform risk assessment and risk mitigation strategies
  • Build local awareness and client base through active participation with local professional associations and networking events.
  • Drive consistency of effort in utilizing the tools and training provided to deliver world class customer experience in our professional solutions offerings.
  • Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment.
  • This PM operational support role requires a service-oriented mentality, a high sense of ownership for ensuring client's incidents, problems, requests, and projects are managed in alignment with the SLAs.
  • Experience in the management and control of complex information technology architectures involving multiple disparate operating systems, database, network, and communications subsystems, in similar size and scope as described in this Request for Quotation, especially in a managed service environment;
  • Supervised substantial operations which encompass user and network systems and integration; and led organizations with people of various job categories and skills.
  • Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control programs;
  • Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors);
  • Proven Government experience/knowledge with various types of audits such as Financial, and Assessment and Authorization.

Knowledge Requirements:
  • Incident Management
  • Problem Management
  • Change Management
  • Critical thinking skills
  • Active listening skills and effective communication strategies
  • Business Analytics
  • Knowledge and experience with managing application deployment /projects - required
  • Excellent oral and written communication skills are required

Experience:

Ten (10) + years of experience in program management with seven (7) or more years of relevant experience in an Enterprise IT environment.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.

High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprises highly skilled engineers and software developers * Rapid growth over the last several years.

NuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of a background investigation

At NuAxis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance. NuAxis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process.

#NAI #Dice
Dice Id : 10243825
Position Id : 2722
Originally Posted : 1 month ago
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