BUSINESS FUNCTIONAL ANALYST - III

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Judge Group, Inc.
Full Time

Job Description

Location: Grand Prairie, TX
Description: Our client is currently seeking a BUSINESS FUNCTIONAL ANALYST - III

BI Reporting/

Business Data Analyst

MUST HAVE SKILLS (Most Important):

?8+ years of professional work experience within analytics and dashboards

Ability to create SQL queries to pull data from relational and non-relational data sources including Oracle, SQL Server, Teradata, Hadoop/HIVE SQL and EDW.

Two or more years' experience with Adobe Analytics or related platform (ex. Google Analytics)

Experience with R/Python, ML algorithms, Deep Learning techniques or other advanced analytics tools.

Experience connecting sales/operational/channel data between multiple online and offline data sources.

Analytical skills and problem solving skills with capability and experience connecting sales/operational/channel data between multiple online and offline data sources to develop queries, analyze data and generate insights.

Prior experience in CX Analytics or NPS Scorecards, Automated Dashboard Reporting, KPIs, Analytic Excel Reports and customer journey cross-channel analytics is a plus

Any prior exposure to AI/Machine Learning and some high-level understanding of ML models or data science model metrics to generate insights

?

DESIRED SKILLS

?8+ years of professional work experience within analytics and dashboards

Ability to create SQL queries to pull data from relational and non-relational data sources including Oracle, SQL Server, Teradata, Hadoop/HIVE SQL and EDW.

Two or more years' experience with Adobe Analytics or related platform (ex. Google Analytics)

Experience with R/Python, ML algorithms, Deep Learning techniques or other advanced analytics tools.

Experience connecting sales/operational/channel data between multiple online and offline data sources.

Analytical skills and problem solving skills with capability and experience connecting sales/operational/channel data between multiple online and offline data sources to develop queries, analyze data and generate insights.

Prior experience in CX Analytics or NPS Scorecards, Automated Dashboard Reporting, KPIs, Analytic Excel Reports and customer journey cross-channel analytics is a plus

Any prior exposure to AI/Machine Learning and some high-level understanding of ML models or data science model metrics to generate insights

JOB DUTIES:

?Collaborate with channel stakeholders to identify analytic requirements and baseline metrics prior to executing new use cases

Source data from various data repositories, validate data for consistency, and partner with IT teams to ensure data integrity and KPI calculations

Stitch together data from multiple channels to formulate a complete customer journey 360 view.

Create and deploy actionable dashboards for business owners to gauge performance and assist with omni channel optimization decisions

Develop CX Journey visualizations to highlight insights on opportunities to reduce journey fallout, multi-channel hops, and post conversion contact rate, ultimately improving both CX, NPS and profitability.

Stakeholder scorecards and dashboards with executive leadership to gain alignment and promote usage.

Perform A/B Testing, measure success metrics of new releases over existing flows, run simulations for Omni insight personalization, holistically analyze end-to-end journey paths

Correlate, interpret and summarize scorecard reports, Channel KPIs metrics and quantify business outcomes for data-driven campaigns and business performance.

Data visualization skills and good experience using Tableau/Qlik/ThoughtSpot to develop or enhance reports

Evaluate and report 3rd party vendor tool POCs, develop comparative scorecards and provide recommendations

Develop Executive Slides and PPT/Google slide presentations and templates

Create mockups and wireframes for new reporting & analytic insights

Create Branding for new initiatives?

EDUCATION/CERTIFICATIONS:

?Degree or Master's degree in business, marketing, information systems, analytics/business intelligence, engineering, mathematics, statistics, behavioral sciences, MBA or other relevant technical discipline.

LOGISTICS:

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 804349
Originally Posted : 6 months ago

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