Bilingual Customer Customer Care/ CCR (Entry Level)

Adaptability, Customer service, Finance, Problem solving, Research, HIT, CAN, CCR, Customer Care, Spanish, Bilingual, Admin Assistant, Work, Financial, job
Contract W2, Contract Independent, 6 Months
Depends on Experience
Work from home available

Job Description

Our Client seeks to hire up to Three Customer Service / Account Service Representatives.

Their role is to take customer calls and respond to any inquiry that relates to their financial account.  This will be details on a loan or a lease. Status of the account, balance, interest rate, interest amount, payout amounts etc.; changes in ownership, release of liens etc., divestiture of an asset and so on.  The successful candidate will be one that resolves the customer’s problem while they have them on the phone,  without rerouting calls, or waiting for someone else to do the necessary research.

The qualifications/skills requirements include:

  • Ability to work under pressure
  • Has analytical perspective and able to make calculations quickly
  • Enjoys interacting with people and resolving their problems
  • Has experience working with computers and looking up information
  • Learns new activities quickly and is adaptable to change
  • Is able to listen well, and is patient working with others
  • Enjoys problem solving, and is persistent
  • Communicates clearly, and is well understood
  • Can document conversations clearly
  • Aims to continuously improve and hit higher targets
Dice Id : 91103498
Position Id : Bilingual
Originally Posted : 2 months ago
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