Bilingual technical support

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Oracle Corporation
help desk, technical support, unix, java,tickets
Full Time
17-20
Telecommuting not available Travel not required

Job Description

Bilingual fluency preferred in English and Spanish.

As a member of the Oracle MICROS Hospitality POS Systems support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is technical support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is “down” which relies on analytical and technical skills.In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Key technical contact for clients and staff which includes training and coaching. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is of moderate difficulty and needing some judgment. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position maywork in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.Prior working knowledge of or the desire to quickly learn about Oracle products. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. An ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. Candidates with a year or more of related experience preferred. 

 

  • Available for varied hours/shifts in 24-hour /365 days year setting. 
  • Technical proficiency preferred: SQL, database experience
  • Prior working knowledge of Oracle MICROS RES3700, E7, Simphony or 9700 Point of Sale is a plus

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Posted By

Jodie Brown

1900 Oracle Way Reston, VA, 20190

Contact


Company Information

So what are you waiting for? Be our next great hire. We’re looking for talented people who want to help our 400,000+ customers around the world use Oracle innovations to make the world a better place for everyone.
Dice Id : 10112602
Position Id : 170006ZY

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