Business Analyst - ITIL Change Management

  • Leidos,
  • Madison, AL
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Leidos
Analyst, Business Analyst, Change Management, Configuration Management, Database, Management
Full Time
Work from home not available Travel not required

Job Description




Job Description:


Leidos is seeking a candidate to be a member of team that is defining and driving the change management process for the NASA NEST program. The NEST Change Management Team will work with the NASA ESI organization and the NEST Team members to help create and continuously track the NEST change management process. This position will give the candidate the opportunity to help support change in the dynamic, technology-driven NASA environment. The candidate will use proven ITIL-based change processes - proven by other Leidos programs and NASA - to help monitor change within the NASA environment. The change process will be supported by the NASA ServiceNow ITSM system and will leverage the configuration management database (CMDB) to assess the impact of each change. The candidate for this position will be responsible for directing the change management process within NEST.


Primary Responsibilities


Helping create and manage the Change Management process for the NASA NEST program.

Tracks the progress of the Change request to ensure they are progressing as needed; Identifies issues to the Change Management lead.

Work with the Change Management lead to support the implementation of the NEST Change Management process

Helps champion the NEST Change Management process; Works with other NEST Change Team members to educate the NASA user and the NEST team members on the NEST Change Management process.

Creates and updates Change process documentation.

Works with the NEST ServiceNow team to validate and, when necessary, update the Change Management process


Basic Qualifications and Typical Education:


Bachelor's degree and 2 years' experience or equivalent years of experience


Helping create and manage the Change Management process for the NASA NEST program.

Tracks the progress of the Change request to ensure they are progressing as needed; Identifies issues to the Change Management lead.

Work with the Change Management lead to support the implementation of the NEST Change Management process

Helps champion the NEST Change Management process; Works with other NEST Change Team members to educate the NASA user and the NEST team members on the NEST Change Management process.

Creates and updates Change process documentation.

Works with the NEST ServiceNow team to validate and, when necessary, update the Change Management process


Preferred Qualifications:


Direct experience with ServiceNow and ServiceNow CMDB


This position requires the ability to obtain a Public Trust clearance. Per the contract, U.S. Citizenship is required.




Company Information

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dice Id : SCNCAPI2
Position Id : R-00006170