Business Systems Analyst

eWFM / Voice, Cisco, Avaya, telecom
Full Time, Contract Independent, Contract W2, C2H W2
Depends On Experience
Telecommuting not available Travel not required

Job Description

Job Title - Business Systems Analyst - eWFM / Voice 
Location: Austin, TX
Duration: Long term
 
Job Description

Candidate should have in-depth experience in Cisco Contact Center and Avaya Contact Center Transformation Program. Client is moving from Cisco to Avaya platform. They are looking for a very strong communicator with excellent technical skills in Avaya and Cisco platforms. They should be able to do gap analysis on the current system and future systems. Work closely with business and gather requirements. They should have had experience in the functionalities and modules of Avaya and Cisco Contact Centers.

 

  • Support all projects supporting the Contact Center Transformation Program.
  • Understand the Avaya Global Contact Center Services infrastructures
  • Model the Contact Centers “AS-IS” environment in preparation to identify future requirements
  • Work through gap analysis of “AS-IS” and “TO-BE” with the voice engineers and the business.  Document the agreements and raise issues and risks to the Project Manager.
 

Candidate will focus on aspect eWFM to handle upgrade for Voice Services 

Must haves
6 - 8 yrs experience as Business Systems Analyst with Telecom domain experience 
Must have experience Aspect and strong knowledge of eWFM implementations 
Must have strong experience as team member participating Agile methodology 

 

Wasim Ahmed

703-722-8126

 

Dice Id : 10116268
Position Id : 965883
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