Business Analyst

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Heartland Payment Systems, LLC
Full Time
Depends on Experience

Job Description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Heartland Restaurant is currently looking for a Business Analyst/Scrum Master to join the team! This can be a fully remote or hybrid role. If you have an interest in being an integral part of our software delivery process please apply below!

As a Business Analyst/Scrum Master, you will be a key liaison between development, quality assurance, operations engineering, and product owners/stakeholders. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. You are excited by the challenge of rapidly delivering software improvements to delight our customers and help their businesses thrive while at the same time maintaining the rock-solid stability required by a mission-critical system.

Heartland Restaurant is a partially distributed team with options for an in-office or remote setting pending your location.

What will you be doing?
  • Serve as a scrum master for agile ceremonies
  • Aid in the translation of business requirements into logical tasks for the development team to build and test
  • Provide key metrics and help identify next level insights into our software delivery process.
  • Identify and capitalize on improvement opportunities
  • Identify innovative ways to increase customer (internal/external) satisfaction
  • Capture Agile Sprint Team metrics (ie: predictability index, defect density, etc)
  • Coordinate meetings and asynchronous Slack communication with business users for requirements validation, scope definition, and release timeline for features and projects.
  • Work with peers and leaders within the IT team to implement improvements in project planning and execution.

What are the requirements?
  • Strong organizational skills
  • Strong problem solving and critical thinking skills
  • Move process improvement ideas from evaluation to execution
  • Strong ability to listen, capture notes, analyze, break down business problems, and present them to internal and external constituents.
  • Ability to speak, listen, and write in a clear, thorough manner using appropriate and effective communication skills.
  • An understanding of project management concepts and software development life cycle required.

  • 5-8 years of experience in Agile Delivery, Systems Analysis, Information Management, or a related area of specialization required.
  • 3-5 years writing User Stories under the agile methodology required.
  • Bachelor's degree preferred.


Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Company Information

With locations throughout the country and more than 100 jobs open at any given time, Heartland is always looking to add bright, hardworking members to our team.

We are a leading financial tech company focused on building relationships, creating innovative products and services that solve real-world business problems, and providing the highest value for our customers.

Nearly 90 percent of our 4,000 employees rate Heartland a great place to work, citing our culture, compensation, and core values as reasons they love it here.

We invite you to learn more about how you can help move our business forward while achieving your personal and professional goals at Heartland.

Dice Id : 91124408
Position Id : R0032873
Originally Posted : 8 months ago

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