Business Analyst I

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Apex Systems
Business Analyst, Systems, Applications, Management, QA, Computer, IT, PowerPoint, Excel, Outlook
Full Time

Job Description

Business Analyst

Apex Systems is looking for a Business Analyst for one of our largest clients in the South Florida area. This is a permanent role with full benefits and bonus potential. The client is looking for someone to jump in and hit the ground running, and a highly personable individual who is able to communicate clearly and build strong relationships. Please see the job description below, if you are interested in hearing more about the client and the position please send an updated copy of your resume to Morgan White at

Job Duties/Responsibilities:

The Business Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as an interface to the business owners and technology departments, as well as implementing and supporting the Enterprise Applications within several core functional areas of the business: resort systems (hospitality).

The position involves analysis and presentation of information to business owners, including Hotel Operations, Customer Care, Revenue Management, Food & Beverage, and Retail. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills. The position will also be responsible for the QA of any new or changes to the applications before they are released and deployed into the Production environment.

Main Duties:
  • Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
  • Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution
  • Develop and document enterprise wide requirements and translate them into technical specifications
  • Develop user documentation and conduct training as required
  • Successfully engage in multiple initiatives simultaneously
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements
  • Participate in small or complex applications rollout to single or multi-properties
  • Participate in the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production
  • Develop documentation for users to install, operate and support.
  • Provide end user training
  • Provide post implementation support and troubleshooting
  • Analyze problems and escalate issues in a timely manner for quick resolution.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Be the liaison between the business units, technology teams and support teams.
  • Works on multiple high priority projects concurrently
  • Employs productivity aids in all aspects of assignments
  • Maintains and enhances technical skills through formal and on-the-job training
  • Responds to and assists with other problem tickets as required
  • Performs other duties as assigned


Qualifications:
  • Bachelors degree in Hospitality, Information Management, Computer Science or related fields preferred or equivalent experience
  • Hotel background or experience preferred
  • At least 5 years of related experience as business analyst or similar position
  • At least 5 years of related experience with Property Management Systems and Point of Sale applications such as LMS, Opera, Micros, and Infogenesis
  • Highly personable and able to communicate clearly and build strong relationship across business groups and with IT personnel
  • Ability to translate business requirements to technical requirements to enable IT technical teams
  • Stakeholder management, including department leaders, vendors and consultants
  • Strong technical background
  • Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook)
  • Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate management
  • Self-sufficient, requiring limited supervision


Once again, if interested, please send the most updated copy of your resume to Morgan at

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1198316
Originally Posted : 1 month ago

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