The successful Business Analyst candidate will demonstrate competence in working closely and independently with members of the user community to capture, refine, validate, and communicate, in clear and concise language, the requirements of business systems. A balance of business and technical (requirements elicitation and documentation, software process improvement) skill is necessary. The ability to work collaboratively with diverse user groups and project teams is essential. The skilled Business Analyst can identify appropriate actions, select appropriate BA techniques, and modify guidelines, as necessary, to successfully meet the needs of the initiative.
This position is posted as open until filled, review of applications will begin immediately and continue until a suitable candidate is selected.
Examples of Duties
(The following examples are illustrative only and are not intended to be all inclusive.)
- Understand and document the organization's capabilities and processes, technology, infrastructure, policies, business rules, business architecture, and assets.
- Develop and leverage domain process knowledge and business process experience to facilitate Business Process Improvement efforts.
- Can independently develop business cases.
- Perform stakeholder analysis; facilitate stakeholder meetings.
- Can assess timing, complexity, size, assumptions, and risk factors of the BA effort; can determine appropriate level of abstraction (breadth and depth) and identify appropriate business analysis techniques for the effort.
- Leverage a diverse set of elicitation techniques to lead requirements sessions and identify business needs.
- Interpret, document, prioritize, and refine the business requirements and business rules into detailed specifications for both technical and non-technical audiences; develop user stories, use cases, functional and non-functional requirements, storyboards, and workflow diagrams as required.
- In conjunction with solutions team, conduct product searches and product evaluations to determine suitability and business fit of third-party software products.
- Effectively communicate between end users, subject matter experts, software developers, software testers, and vendors to ensure the solutions meets customer needs, integrates well with other applications, and supports the delivery of the expected value.
- Develop, perform and facilitate User Acceptance with end user and project teams.
- Ensure compliance with established development, testing, and project management methodologies by creating and maintaining standard documentation and artifacts.
- Assist in the creation, development, and maintenance of user documentation and training for the installation and operation of software applications.
- Participate in the continuous improvement of IT processes and standards. Utilize approved standards and templates to generate technical documentation and manuals.
- Demonstrate the ability to incorporate business and industry knowledge into work.
- Establish and maintain positive business relationships with managers, staff, and the customer; must work effectively with various personality types.
- Set priorities and organize work with minimal supervision.
SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.
CONSEQUENCE OF ERROR: Consequence of error may result in inaccurate or misleading information that would impact the associated IT project. This could result in a delay in delivery or an unusable deliverable of an IT application, potentially affecting the effectiveness and efficiency of Douglas County business.
CONTACTS: This position requires contact with elected officials, county employees, vendors, and the public.
INDEPENDENT JUDGMENT: Independent judgment will be required at times to complete assignments.
EDUCATION and EXPERIENCE:
- 3+ years experience in business analysis, including exposure to software development and software evaluation, or any equivalent combination of IT related experience.
- Bachelor's Degree in business, computer sciences, information technology or similar experience.
- Technical documentation skills including report writing, user stories, use cases, storyboards, and flowcharts.
- IIBA Certification a plus
- Ability to effectively communicate complex concepts in both oral and written form with users and the project team.
- Ability to adapt communication styles and techniques to the knowledge level and communication styles of recipients.
- Ability to establish and maintain effective working relationships at all levels within and outside the County.
- Structured user interview techniques.
- Ability to rapidly and thoroughly analyze business systems and processes and make recommendations.
- Ability to quickly interpret, understand and adhere to technical standards, processes, and guidelines.
- Ability to define problems, establish facts, draw valid conclusions, and produce effective solutions.
- Ability to apply concepts to new relationships and business domains.
OTHER SKILLS and ABILITIES:
- Productivity tools (MS Office)
- Experience with requirement management tools
- Establish and meet delivery expectations and dates
- Foster a collaborative work environment
- Ability to work with minimal supervision
The ability to successfully complete pre-employment testing including but not limited to: reference checks, criminal background check (to include fingerprinting through a national data base) and drug screen is required. A motor vehicle record check may be completed as part of the pre-employment process if the selected candidate possesses one.
WORK ENVIRONMENT: Work is performed in a typical office environment.
AVAILABILITY/ACCESSIBILITY: This position requires the incumbent to remain available via mobile cellular device/email access during and after normally scheduled business hours.
In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.