Business Analyst

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Judge Group, Inc.
Business Analyst, Test, Content Management, Management, System, IT, Quality, Application, Engineering, SAP, Outlook, Excel, PowerPoint
Full Time

Job Description

Location: Princeton, NJ
Description: Our client is currently seeking a Business Analyst

This job will have the following responsibilities:
  • Supports the build and run activities of technology assets within Learning area, ensuring they are reliable, accessible, & secure
  • Reviewing and Updating Support and troubleshooting documentation o Assisting with resolution of support escalations
  • Support ticket review and analysis for process improvements o Assisting with coordination of Integration testing and patch/upgrade testing o Assisting with creation and review of Test Plans
  • Documenting and categorizing Tools across Learning application o Researching and tracking compatibility across Learning related Tools
  • Tracking Versions of applications and tools
  • Documenting support processes
  • Provides oversight of Service Providers to support Content Management within Global Learning Management System
  • Works closely with IT Quality Management team to ensure Learning systems adhere to validation requirements
  • Ensures compliance to evolving regulations, particularly General Data Protection Regulation (GDPR) Supports Lead DCM to proactively look for opportunities to improve Re-use and continuously simplify our IT environment
  • Utilizes Vitalize (ServiceNow) Incident, Request, Idea/Demand, Knowledge process partnering with BMS Application Support vendor
  • Works in an Agile manner
  • Requires the ability to work independently and effectively manage several concurrent tasks

Qualifications & Requirements:
  • Bachelors or Masters degree in an IT or Engineering related field
  • 3+ Years of ServiceNow
  • 4-6+ years of experience developing, implementing and supporting Human Resources Technologies
  • 3-5+ years experience supporting SAP Success Factors Learning Management/BizX system or similar LMS application
  • Understanding of Content Management within a Learning Management System
  • Experience in troubleshooting and deploying Content for Mobile (iOS and Android)
  • Strong documentation skills related to support process and troubleshooting
  • Experience documenting functional and technical requirements
  • Ability to adjust to frequently changing priorities
  • Strong Outlook mail/calendar, Excel, Word, PowerPoint, Visio skills
  • Sharepoint Online skills
  • Excellent Communication skills
  • Proficiency in demonstrating the Core BMS Values

Contact: wsill@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 762648
Originally Posted : 1 month ago

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