Data Analyst

SQL, data analysis, Access
Full Time
$40,000 - $60,000
Work from home available Travel required to 10%.

Job Description

Position Objective:

Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Work with management to create reporting and key business metrics . Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.


The Business Analyst uses data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Job Function:

• Follows prescribed process and procedures including systems and tool utilization – provides insight for continuous business process improvements

• Conducts business needs assessment, research and analysis and provides business cases

• Serves as a key point of contact/lead for advanced projects, provides project and progress reviews to business unit owners

• Develops documentation of business process flows; Assess and document existing and creates new business procedures

• Review and develop metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems

• Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables

• Supports system development and testing by providing clear requirements

• Validates functionality, quality and completion of project deliverables

• Implements management approved solutions, providing plans, schedules and written reports for review

• Demonstrates a high aptitude for learning new concepts and skills• Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience

• Completes advanced projects and complex tasks as assigned by management

Competencies (Knowledge, Skills and Abilities)

Microsoft SQL and Access experience including:

     Database development

     Reporting

     Scripting

     Maintenance and troubleshooting

 

Service Desk\Call Center experience including real time agent monitoring, trend and performance analysis and reporting.

 

Knowledge of systems and applications used to support a call center environment

 

Ability to analyze processes and procedures looking for opportunities and gaps

 

Ability to identify and clearly articulate options and/or tools available to streamline workflow

 

Perform daily, weekly and monthly review and analysis of processes using operational metrics and reports

 

Computer skills- Microsoft Office, Word, Excel, PowerPoint. Strong Excel skills needed

 

Experience, Educational Requirements and Certifications

• High school or equivalent, BS or BA preferred

• Microsoft technology certifications preferred

• Understands financial systems and P&L accounting preferred

• Strong background in web technologies like PHP or ASP preferred

• 5 years experience in project coordination and business development, data analysis or other related

Dice Id : 10205188
Position Id : 6634025
Originally Posted : 3 months ago
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