To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
: Understand the business issues and data challenges of the organization and industry.
: Understand how legacy and web-based systems interface with each other and how they are used within
the various business units.
: Team lead on Agency Management software upgrades and maintenance
: Team lead on all staff communications relating to Agency Management systems
: Coordinate all training efforts in-house or from 3rd party vendors
: Direct 3rd party Vendor (Patra) on project specific tasks including but not limited to Sagitta and
: Maintain and monitor all staff access to Core Applications
: Team lead for ticket system ChangeGear
: Work as needed on acquisition projects assigned
: Develop and maintain data integrity auditing and clean up workflows for primary Agency Management
: Assist in coordinating and documenting team meetings
: Work with EPIC and Vertafore user groups as SME
: Assist Team Manager with special projects as needed
Key Competencies & Skills:
: Solid problem-solving skills.
: Possesses the ability to teach others effectively.
: Possesses a positive and team attitude.
: Possesses strong and excellent, written and verbal communication skills necessary for training all levels
of application users.
: Ability to express ideas in clear and concise manner.
: Successful track record with customer service.
: The person needs to have the ability to think tactically.
: Ability to work autonomously with minimal supervision:
:Active Listening -- Giving full attention to what other people are saying, taking time to understand the
questions or issues presented.
: Time Management
: Service Orientation -- Actively looking for ways to help internal customers.
: Active Learning -- Understanding the implications of new information for both current and future
: Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to
choose the most appropriate one.
: Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
: Writing -- Communicating effectively in writing as appropriate for the receiving party.
: Coordination -- Adjusting actions in relation to others' actions.
: The person needs to be very hard working with the ability to work efficiently in a high demand, team
oriented, and fast-paced environment.
: Shows a strong work ethic and is always well-presented.
Education and/or Experience:
: 5+ years of core agency management applications (Sagitta & PaperWise) and other business
applications and insurance industry experience critical to the sales and service of our customers and
: A successful track record of maintaining excellent performance standards.
: Strong verbal, written, interpersonal and presentation skills.
: Proven ability to train and influence internal business partners.
: A proven track of building and fostering relationships at all levels of the organization.
: Ability to travel as needed.
: Must have working knowledge of a variety of Microsoft Office computer software application to include
word processing, spreadsheets, insurance database.
: Ability to quickly adapt and learn new applications to continue to meet the needs of the business users.
: Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple
competing tasks and demands.
: Must have high level of interpersonal skills.
: Position continually requires teamwork, demonstrated poise, tact, and diplomacy.
Location: Jersey City, NJ
Duration: Contract to Hire
Vertex Solutions Inc is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, genetics, sexual orientation or any other basis prohibited by applicable law.
197 Route 18 South Suite 237S East Brunswick, NJ, 08816