Business Intelligence Analyst II

Billing, Data extraction, Database, Documentation
Full Time
Depends on Experience

Job Description

Summary of Position:

A Business Intelligence Analyst II reviews and compiles data to create reports along with analyzing and evaluating business systems and user needs. Documents requirements, defines scope and objectives and formulates systems to parallel overall business strategies. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Essential Functions:

  • Build, manage, and evolve the tools required for customer support and reporting in the Service Desk
  • Track and report key functional metrics to reduce expenses and improve the effectiveness
  • Analyze and report business intelligence
  • Be responsible for business requirements documentation; gather and create the documents
  • Administer and develop business tools
  • Gather requirements for process improvements
  • Document project requirements, processes, workflows
  • Work with resources and clients to produce goals and solve conflicts that arise
  • Work with external stakeholders to understand and investigate feedback on the service/function/product provided
  • Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
  • Create direct channels of communication to stakeholders and application developers that get the job done without managerial interjection
  • Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated on project progress
  • Track resource allocations
  • Assess the risks of various solutions and prioritizes competing business demands
  • Resolve customer satisfaction issues proactively
  • Provide analytic support by coordinating data extraction from various databases and data interpretation
  • Maintain efficient processes to ensure the accuracy and quality of the data
  • Create daily, weekly, monthly, and quarterly reports for a customer
  • Maintain efficient Quality Assurance (QA) processes to ensure the accuracy and quality of data
  • Contribute to weekly department and customer status meetings
  • Create monthly and quarterly presentations
  • Manage a workforce analysis and recommendation
  • Create and track a monthly billing
  • Combine weekly/ monthly status report aggregation and delivery to stakeholders
  • Manage the Action Item list and the Issues Log


  1. Ensures Accountability
  2. Tech Savvy
  3. Communicates Effectively
  4. Values Differences
  5. Customer Focus
  6. Resourcefulness
  7. Drives Results
  8. Plans and Prioritizes
  9. Decision Quality
  10. Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

  • Bachelor’s degree or equivalent required      
  • 3-5 Years of Experience


  • Bachelor's degree or equivalent required
  • Able to work effectively with intermediate proficiency in Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Web conferencing, Databases, and willing to learn other tools
  • Comfortable with ambiguity
  • Must be self-directed, motivated, highly accountable, flexible, well-organized, and detail-oriented
  • Professional demeanor and ability to communicate and interface effectively with other functions and all levels of the organization
  • Strong written and oral communication skills; must be able to convey complex concepts in a clear and concise manner
  • Ability to work with confidential and sensitive nonpublic information with a high level of professionalism and composure
  • Position requires individual has high energy/enthusiasm and the ability to analyze/solve problems and identify opportunities
  • Strong interpersonal skills with the ability to build relationships cross-functionally
  • Previous experience working in a fast-paced, high-volume, deadline-oriented environment
  • Strong analytical and organizational skills
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Ability to make recommendations on changes in approach, concepts, and the design of solutions as a team member
  • Ability to work independently and make decisions with minimal supervision
  • Knowledge of general office administration, procedures, and equipment
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Dice Id : 10114375
Position Id : 7424384
Originally Posted : 2 months ago
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