Business Intelligence Analyst

Bachelors degree, 4 years experience with Salesforce CRM administration, SQL user experience and email marketing management.
Full Time
Telecommuting not available Travel not required

Job Description

Job Title:       Business Intelligence Analyst

Division:        Operations

Department:  Information Technology

Reports to:    Manager, Business Analysis

FLSA Status:  Exempt

Revised:        December 2016 


The Business Intelligence Analyst is responsible for assisting with the management and maintenance of NACD’s Customer Relationship Management (CRM) system and Business Intelligence (BI) platform. Works closely with the Manager, Business Analysis to implement solutions for acquiring, cleaning, maintaining, and presenting quality data and analytics. The Business Intelligence Analyst works to enable the strategic goals of the organization to be reached by ensuring the data, analytics, and reporting needs of each department are effectively addressed. Additionally, the Business Intelligence Analyst serves as the first tier of support for staff regarding systems data, analytics, and functionality; with a focus on NACD’s customer relationship management (CRM), systems data integration, and business intelligence (BI) systems.



  • Develops targeted lists (e.g., email, Crystal Report, etc.) to promote NACD programs for the Business, Development, Marketing, and Member Engagement departments
  • Backs up and restores data for major database processes (i.e., member billing), database development or issue troubleshooting
  • Provides training for CRM users and on business processes for new hire orientations
  • Works with SalesForce development team to ensure that third-party application integrations with CRM (e.g., Marketo, Litmos, and On24) are aligned with business data and analytics requirements
  • Delivers services of usage analysis, data import/export, user access, custom reporting for departments on an as-needed basis
  • Enables business unit-level decision-making through critical business intelligence gathering and development of related reporting using CRM or external resources
  • Collaborates with web development team to ensure data integrity and accessibility to our external users, clients, and members
  • Works with business departments to develop requirements and business processes for new CRM initiatives
  • Creates, maintains, and updates documentation of current business processes and workflows; especially as related to analytics and reporting needs
  • Designs, creates, and maintains business intelligence dashboards and reporting to allow departments to view business-critical data
  • Assists with the management and administration of NACD’s CRM; including the management of user accounts and page/view layouts
  • Conducts CRM maintenance & general systems management (i.e., user login creation)
  • Provides first level of support (troubleshooting and simulation) of database issues to find a resolution for the staff or facilitates escalation of the issues if needed
  • Performs other duties as assigned


Bachelor’s degree and a minimum of two years of experience with SalesForce CRM administration, SQL user experience, report development applications including Tableau or SQL report services. A minimum of two years of experience with email marketing management applications (e.g., Informz, Constant Contact, or Marketo). Excellent communication skills and ability to translate business requirements into technical design required. Familiarity with Marketo, system administration, and SaaS business intelligence/analytics toolsets (e.g., Crystal Reports, Domo, etc.) required. Please send resumes to Brandy Lanham-Fennell at

Why Work at NACD?

NACD is committed to fostering a corporate culture that engages, inspires, and challenges its employees. The organization values energetic dialogue, creative thinking, and innovative problem-solving. Employees at all levels are given a voice on how to best serve NACD members and deliver on the mission of the association. We offer a generous benefits package and a positive, collegial workplace atmosphere in a metro-accessible location.

*Must work in our Washington, DC office until November 2017. Our office will be moving to Arlington, VA (Courthouse) in December 2017. Teleworking is not an option at this time. NACD does not pay for expenses related to relocation.


Posted By

Shaune Young

2001 Pennsylvania Ave NW Washington, DC, 20006

Dice Id : RTX1bf837
Position Id : 952106
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