Business Intelligence Analyst

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Robert Half Technology
Analysis, Analyst, Business Intelligence, CRM, Crystal Reports, Database, Development, Management, SalesForce, Simulation, SQL
Full Time
$70,000.00 to $75,000.00 per year
Telecommuting not available Travel not required

Job Description


SUMMARY:

The Business Intelligence Analyst is responsible for assisting with the management and maintenance of the Customer Relationship Management (CRM) system and Business Intelligence (BI) platform. Works closely with management to implement solutions for acquiring, cleaning, maintaining, and presenting quality data and analytics. The Business Intelligence Analyst works to enable the strategic goals of the organization to be reached by ensuring the data, analytics, and reporting needs of each department are effectively addressed. Additionally, the Business Intelligence Analyst serves as the first tier of support for staff regarding systems data, analytics and functionality; with a focus on the customer relationship management (CRM), systems data integration, and business intelligence (BI) systems.

ESSENTIAL DUTIES AND RESPONSBILITIES:

Develops targeted lists (e.g., email, Crystal Report, etc.) to promote programs for the Business, Development, Marketing, and Member Engagement departments

Backs up and restores data for major database processes (i.e., member billing), database development or issue troubleshooting

Provides training for CRM users and on business processes for new hire orientations

Works with SalesForce development team to ensure that third-party application integrations with CRM (e.g., Marketo, Litmos, and On24) are aligned with business data and analytics requirements

Delivers services of usage analysis, data import/export, user access, custom reporting for departments on an as-needed basis

Enables business unit-level decision making through critical business intelligence gathering and development of related reporting using CRM or external resources

Collaborates with web development team to ensure data integrity and accessibility to our external users, clients, and members

Works with business departments to develop requirements and business processes for new CRM initiatives

Creates, maintains, and updates documentation of current business processes and workflows; especially as related to analytics and reporting needs

Designs, creates, and maintains business intelligence dashboards and reporting to allow departments to view business-critical data

Assists with the management and administration of the CRM; including the management of user accounts and page/view layouts

Conducts CRM maintenance & general systems management (i.e., user login creation)

Provides first level of support (troubleshooting and simulation) of database issues to find a resolution for the staff or facilitates escalation of the issues, if needed

Performs other duties as assigned

Job Requirements



EDUCATION/QUALIFICATIONS:

Bachelor's degree and four or more years of experience in Business Analytics

Experience with SalesForce CRM Administration, SQL user experience, Report Development applications such as Tableau or SQL report services

Two or more years of experience with email marketing management applications such as Informz, Constant Contact, or Marketo

Some familiarity with Marketo and SaaS Business Intelligence/Analytics Toolsets such as Crystal Reports and Domo

Posted By

Job #: 04510-9500328150

Washington, DC, 20005

Contact


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 04510-9500328150

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