Business Relationship Support Analyst

SharePoint, SPOL, Power BI, CRM Requirement documentation, MSOffice
Contract W2, Contract Independent, 12 Months
$30 - $40

Job Description

631330 - VDOT Business Relationship Support

1 Year Contract

Richmond, VA

 

Our Large Government client is seeking An Analyst to support the Business Relationship & Strategic Performance Tracking Program 

  • Local candidates strongly preferred (IN PERSON INTERVIEWS ONLY)
  • Candidates will telework now (after coming to office to pick up laptop). Once restrictions are lifted, candidates will be required to work onsite daily M-F 8-5pm, NO exceptions

Responsibilities:

  • Provide Divisional Check-In documentation development support ahead of check-in meetings:
    • Review all service request reports received from the SQMs and ensure updates/comments have been added and are clear.
    • Follow up on tickets that require additional information
    • Review all project status updates via Lean-Kit project cards regularly to ensure updates/comments have been added and are clear.
    • Construct the monthly Division check-in template and/or power point leveraging the statuses collected for both requests and projects.
  • Provide Strategic & Performance Tracking Support:
    • Establish and maintain standard reporting for management regarding ITD performance metrics and provide customer feedback to internal ITD sections.
    • Establish and maintain standard reporting of IT Divisional Strategic & Performance metrics.
  • Provide On-going DRM Program support:
    • Research requests or questions from customers as requested by CRM.
    • Assist with meeting preparation and internal note taking as needed.
    • Support development of the Divisional and/or Directorate financial view.
    • Support internal program process reviews.
    • Draft communications for project success stories.

Required Skills

  • 2+ years Needs SharePoint/SPOL experience
  • 2+ years development of dashboards using Power BI
  • 3+ years customer relationship management experience.
  • 4+ years communication skills (both verbal and written)
  • 3+ years documenting requirements and needs
  • MS Products: PowerPoint, Excel…etc.
  • Able to take copious notes.

Desired Skills:

 

Dice Id : sdksoft
Position Id : SDK631330
Originally Posted : 1 week ago
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