CAD Technical Support Specialist (Emergency Communications / Public Safety)

See job description
Contract W2, Contract Corp-To-Corp, Contract Independent, Contract 12 Months
Depends On Experience
Travel not required

Job Description

Trigyn's direct government client has an immediate need for CAD Technical Support Specialist in Baltimore, MD.

This is an Evening Shift (3pm to 11pm) position
Will require onsite work 3 times per week.

The client is seeking a CAD Technical Specialist who will act as a technical liaison between various department and consultants to develop and maintain Computer Aided Dispatch (CAD) and systems support.
Provide day to day oversight of Computer Aided Dispatch system to ensure that any system errors or CAD-related trouble tickets are corrected as required.

CAD Technical Specialist responsibilities may include but are not limited to:
Troubleshoots CAD including but not limited to: ProQa, ALI E911, 911 Mapping, AVL, MobileCom, Mobility, CADI/PTT/Status Head Interfaces, Paging, RMS, Fire Station Alerting, as well as user issues
Attends meetings with police and fire agencies as needed, acting as a resource for information on CAD computer/network/software operations.
Ensures that computer record archiving follows state records retention laws for the backup and restoration of data.
Provide 24-hour on-call support for CAD emergency repairs and problem escalation.
Administer version management program
Conduct periodic tests and audits of system hardware and software configurations.
Oversee testing of all hardware/software changes to ensure proper operation. Research and document user requirements for system upgrades, modifications, and bug fixes.
Perform software backups as required
Coordinate work with all vendors
Perform 1st Line Triage and or repair if applicable
Provide system configuration, network management, virus mitigation, system administration, software support and troubleshooting of above-mentioned systems
Develop and maintain the overall CAD computer infrastructure
Supports the Emergency Operations Center and Office of Emergency Management during activations.

Required Skills, Knowledge and Abilities:
Preferred knowledge of public safety Computer Aided Dispatch systems, and a high level understanding of the services provided by a communications center to police, fire and emergency medical services (EMS); general understanding of computer application software packages.
Strong knowledge of the Microsoft product line including MS Office and SQL.
Strong knowledge of computer network operations and the equipment necessary for proper operation.
Network infrastructures and management
Local Area Networks (LAN)
Wide Area Networks (WAN)
PC workstation and server hardware and operating system configurations
Change control management in a distributed software environment
Strong knowledge of network operations and the equipment necessary to have it work properly
Ability troubleshoot computer software and hardware configurations as well as schedule maintenance
Knowledge of Web access applications
Familiarity with Call Center Recording systems with knowledge of Nice Recording System recommended but not required
Ability to track system support requests and communicate status updates.

Minimum Education and Experience Requirements:
At least 2 years of experience in information systems with Technical Support experience
Bachelors degree with major course work in computer engineering, computer science or related field may be substituted for the required experience
Experience in Computer Aided Dispatch system technical support is preferred but not required.
Previous work experience with Public Safety Agencies and/or in an Emergency Communications Environment is preferred but not required.


For Immediate Response call 732-876-7620, or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.
Dice Id : trinj
Position Id : A0720-0069
Originally Posted : 9 months ago
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