About Retail Business Services
Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country's largest online grocery retailer, Peapod. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising, Marketing & Sourcing Services, Private Brand Products, Pharmacy Services, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services. For more information, visit www.retailbusinessservices.com.
Position Title: CMDB Manager I
Position Location: Salisbury, NC
The manager will continue to drive value of CMDB to the business. He/she will work with CI owners to help maintain and validate their data. Drive data mapping importance to the business and incorporate processes to drive for data mapping of new critical services that are being implemented into our environment. Responsible for validation and auditing of Discovery data, resolve CI conflicts an reduce and eliminate duplicates. Create best practices of sharing CMDB and Asset data with business partners so they understand the value of CMDB and asset data. Thorough understanding of configuration management principles, methodologies and tools and understanding of data models and data relationships as they relate to the configuration management. Good understanding of data center infrastructure and end user technology environments. Responsible for collection and reporting of KPIs & metrics to subsequently measure, review & analyze the effectiveness & efficiency of the CMDB/Asset repositories. Work with Application/Infrastructure SMEs to validate the relationship information contained in the CMDB for key applications. Work with Application/Infrastructure SMEs to validate the relationship information contained in the CMDB for key applications
Principal Duties and Responsibilities:
1Implement and evolve the US ITAM program as mandated by executive management
-Implement and evolve an align ITAM Vision, Objectives and Roadmap and ensure alignment with company projects.
-Implement and evolve a yearly CMDB ownership of Cis review with stakeholders.
-Implement and evolve clear roles, accountabilities for CMDB (RACI) and support for stakeholders.
-Evolve a yearly advanced training for all IT staff (internal and external) including clear communication on penalties.
-Design, implement and evolve strategically designed processes and procedures to ensure stakeholders are validating their CMDB data.
-Design, implement and evolve US processes and procedures to analyze stakeholder wastage where CMDB items are not being added/removed in accordance with policies and procedures.
3. Ensure trustworthy ITAM and CMDB Data
-Design, implement and evolve processes and procedures ensuring accurate and complete insights in the various CMDB data.
-Design, implement and evolve ITAM and CMDB Tools that gather, reconcile and record data of high accuracy, completeness, consistency and integrity (trustworthy data) as well as maintaining CMDB to allow changes risk to be determined prior to the change being implemented based on the Cis associated with the changes.
-Design, implement and evolve processes and procedures aimed to verify and rectify ITAM and CMDB data accuracy, completeness, consistency and integrity
-Design, implement and evolve processes and procedures aimed to verify and rectify the ITAM and CMDB data access controls because of the confidentiality of the data.
-Design, implement and evolve processes and procedures to improve the ITAM and CMDB tooling functionality.
4. Evolve the ITAM/CMDB capability and ensure trust and quality
-Eolve strategic processes and procedures to guide stakeholder thinking on the most cost-effective means of using assets to achieve business strategic goals
-Evolve US policies and procedures that are based upon laws, rules and contractual agreements to which US must conform to.
-Evolve processes and procedures ensuring ITAM & CMDB/stakeholder expectation management, assignments and responsibilities.
-Evolve strategies to develop CMDB and Hardware team members
-Evolve processes and procedures designed to achieve most out of the ITAM budget including the balance between internal/external employees.
-Design, implement and evolve strategic processes and procedures to represent ITAM capabilities to leadership and stakeholders.
-Design, implement and evolve processes and procedures to influence local management's and architecture decision making.
#Dicejob Requirements Basic Requirements:
-4 Year degree required in Information Technology. Holds/willing to obtain relevant certifications in ITIL certified
Clear written and verbal skills
4 year degree
2-3 years of experience with ITSM/ITIL Processes, roles and responsibilities
Must be able to work independently as well as work as part of a fast-moving team.
Solid technical knowledge and experience in Information Technology.
2-3 years of experience with CMDB and Asset Management
ServiceNow experience with CMDB and Asset
Asset Management Experience preferred in Hardware