CRM Business Analyst

  • Inogen,
  • Plano, TX
  • 2 days ago
Business analysis, Data analysis, Salesforce.com, Apex, CRM, Agile, IIBA
Full Time
$100,000 - $120,000
Work from home available Travel not required

Job Description

Job Summary:

The IT Business Analyst will be the technical resources supporting Inogen’s business stakeholders to support business users. This position supports business user interviews, lead discovery sessions, collect business requirements, create business system solutions, and provide ongoing business system functional support to assigned business area. The IT Business Analyst will apply functional knowledge in the implementation and administration of standard and custom business system functionalities. This role will work closely with other members of the IT team and 3rd party vendor partners to analyze business processes, propose business process & system improvements. Lead project teams to implement technical solutions and provide ongoing management & support.

Responsibilities (Specific tasks, duties, essential functions of the job)

  • Participate in the full application life cycle from technical design to development, testing, and deployment of requirements.

  • Support multiple projects concurrently.

  • Prioritize and accomplish estimated project timelines with Project Manager and team manager.

  • Produce and manage the functional and system requirement documentation of business processes and feature or functional training materials supporting business needs.

  • Manage the creation of IT project & change management lifecycle documents such as business requirements, solution designs, implementation schedules, data migration plans, test plans, training plans, and rollback plans.

  • Lead and participate in internal testing of new or enhanced functionality.

  • Be the primary subject matter expert for their business customers and the interface between the Business owners and the IT system analysts & development staff for Inogen business systems.

  • Troubleshoot and debug application systems, reports and interfaces.

  • Support and assist end user in the use of the Inogen business applications.

  • Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements, or enable business unit to improve workflow processes.

  • Build a clear requirementsdevelopment strategy andwork with business partners, systems analysts and vendor-partners toresolve supportissues.

  • Utilize experience on creating Journey Builder, Audience Builder, Email builder in Marketing Cloud

  • Understand the marketing business process and propose the quality implementation using the salesforce (Sales & Marketing Clouds) solution.

  • Offer business stakeholders, the best practice in specialized processes such as Lead Management & Campaign Management within Salesforce or similar CRM

  • Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements, or enable the business unit to improve workflow processes.

  • Maintain collaborative relationships with external vendors to achieve project & company goals

  • Participate in the evolution of team best practices, standards, and policies

  • Stay current with the Salesforce releases and leverage the updates applicable to the company’s Salesforce Org.

  • Proactively identify opportunities for business process improvement. Works closely with business stakeholders to inspect their business and department process quality and prioritize opportunities for improvement. Assists management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.

  • Produce and manage the functional and system requirement documentation of business processes and feature or functional training materials supporting business needs

  • Assist business stakeholders with Salesforce Reporting.

  • Maintain regular and punctual attendance.

  • Comply with all company policies and procedures.

  • Assist with any other duties as assigned.

Knowledge, Skills, and Abilities

  • Ability to work independently ad be self-motivated in initiating and managing communicationwith varied level of authority.

  • Excellent oral and written communication skills.

  • Demonstrate capability of problem solving, decision making, and conflict resolution

  • Ability to work cross-functionally to engage and influence key business stakeholders to fulfill requirements impacting various systems in use.

  • Demonstrates an ability to perform under pressure and handle a demanding workload.

  • Experience with developing solution designs from business requirements

  • Strong relationship building and interpersonal skills

  • Familiarity with supporting functionality built with Salesforce.com proprietary technologies: Visual Force and Apex code

  • Ability to work cross-functionally to engage and influence key business stakeholders to fulfill requirements impacting various systems in use.

  • Demonstrates an ability to perform under pressure and handle a demanding workload

  • Familiarity with B2B and B2C Sales and Marketing business processes

  • Knowledge of corporate business best practices and processes and translating the processes into functional and technical system requirements.

  • Demonstrate the capability of problem-solving, decision making, and conflict resolution.

Qualifications (Experience and Education)

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Accounting, Finance, Business management or equivalent, required.

  • 5+ years’ experience as an IT Business Analyst with Salesforce or similar CRM Systems, required

  • 5 years’ experience developing solution designs, leading project teams, required.

  • 1-3 years’ experience with business system implementation and enhancement projects adopted Hybrid or Agile methodologies, required.

  • IIBA Certification - ECBA, CCBA or CBAP certified, required

  • Salesforce certifications, preferred

  • Advanced knowledge/proficiency in Microsoft Office, required.

  • Advanced knowledge/proficiency in supporting functionality built with Salesforce proprietary technologies: Visual Force and Apex code, required.

  • A combination of training, education and experience that is equivalent to the qualifications listed above that provides the required knowledge, skills, and abilities.

Dice Id : RTX1617af
Position Id : 6762212
Originally Posted : 11 months ago
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