CRM Business Analyst

Agile, Analysis, Analyst, Business Analyst, CRM, Developer, Development, Foundation, HTTP, Management, Programming, Project, SalesForce, Scripts, Security, Validation
Full Time
Telecommuting not available Travel not required

Job Description


A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It-s a career journey you can be proud of, and you-ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune-s World-s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation . It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses -Be Good At Life.- To learn more, please visit LinkedIn , our Newsroom and the Careers page of .


Role Summary

The Business Analyst elicits, analyzes and documents requirements for Information Management for the enterprise application.



  • Facilitates requirements gathering sessions for requests, proactively drawing out requirements from stakeholders.
  • Performs gap analysis to identify opportunities for process improvement or management control of work flow.
  • Writes User Stories in agile framework.
  • Participates in requirements gathering sessions as a representative of Information Management
  • Creates requirements definition documentation and simple functional specifications to capture business needs and for validation with the customer and shared with project stakeholders.
  • Analyzes requirements and assesses feasibility; consults technical team as appropriate
  • Validates and obtains sign-off for functional requirements/specifications.
  • Creates functional design documents
  • Manages and documents changes to requirements throughout the project.
  • Transitions functional knowledge to technical team
  • Tracks and reports on projects meeting defined requirements throughout the project life cycle.
  • Reviews test scripts to validate requirements are being tested
  • Reviews test plans and scripts for completeness and accuracy.


  • Possesses a strong understanding of current business analysis tools.
  • Experience with CRM, particularly
  • Typical candidates will possess 5+ years of business or technical experience
  • 3+ years of relevant experience as a Business Analyst
  • Experience working within Agile methodology a plus
  • Possesses understanding of technologies, developer tools, development methods, systems and programming languages.
  • Analyzes process and data flows, identifying potential redundancies, overlaps in accountability, key decision points, etc.
  • Responds and communicates efficiently within user and IT organizations to facilitate resolution of user issues as and when necessary.
  • Communicates equally effectively in business and technical terms.
  • certifications a plus.
  • Insurance Domain experience preferred


Education / Training

Required Bachelor's degree; equivalent work experience accepted





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Date: Tue, 06 11 2018 00:00:00 GMT
Department: Technology
Dice Id : 10127844a
Position Id : 79329-en_US
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