CRM Business Analyst

SalesForce, Steelbrick CPQ, Service Cloud, Netsuite ERP
Contract Independent, Contract W2
Depends On Experience
Telecommuting not available Travel not required

Job Description

Role: CRM Business Analyst

Location: Freemont , CA

Duration: 6 months to begin with


Specific Duties & Responsibilities:

•             Develop, designs and communicates existing processes.  Incorporates business, system and data flows.  Includes key metrics that support both areas of efficiency and inefficiency

•             Act as a bridge between the business problems and the technology solutions

•             Identifies areas for improvement, either through system enhancements, reporting, revised workflow and/or user training

•             Develop user stories to drive system requirements, aligned with and enabling business process change

•             Manage the Customer/IT relationship with various sales, service, success and related leadership roles

•             Gains acceptance of process efficiencies and obtains senior management buy-in based on quality, cost savings and/or performance expectations



•             Strong understanding & experience with SalesForce CRM and Steelbrick CPQ (Must Have)

•             Strong understanding & experience with Service Cloud (Must Have)

•             Strong understanding & experience with Netsuite ERP and its integration touchpoints with Salesforce (Highly Desired)

•             Strong understanding or experience with process definition methodologies (Highly Desired)

•             Highly proficiency with Microsoft Visio and/or other modeling tools (Nice to Have)

•             Excellent written and oral communications skills (Must Have)

•             Effective presentation of ideas to larger groups (Must Have)

•             Gathering feedback and following up on action plans (Must Have)

•             History and knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results (Nice to Have)


Dice Id : 10431828
Position Id : 325695
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