CTI Developer (Computer Telephony Integration)

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Bank Of America
Manager, Developer, Java, JavaScript, IDE, XML, Cisco
Full Time

Job Description

Job Description:

Position Summary

This position is in the Contact Center Voice Technology organization. The ideal candidate will have a diverse background in contact center technologies, call routing and an in depth knowledge of how call flows are designed. This position will require the individual to manage multiple complex projects with competing priorities and work through business requirements to design call routing solutions. The role of the CTI and Call Routing Designer is to design, develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, design, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

The role of the Call Routing Developer is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.
  • Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions.
  • Previous experience with Genesys Interaction Routing (Composer/ORS).
  • Experience with Java/JavaScript, Eclipse IDE & XML (SCXML/VXML).


Desired Skills

• Experience in Retail and Wealth Banking domain.
• Experience in Mobile technologies.
• Experience in Avaya/Cisco routing is added advantage.
• Experience with an Agile workflow methodologies
• Experience with Virtual Hold Technologies.

Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
-->

Job Description:

Position Summary

This position is in the Contact Center Voice Technology organization. The ideal candidate will have a diverse background in contact center technologies, call routing and an in depth knowledge of how call flows are designed. This position will require the individual to manage multiple complex projects with competing priorities and work through business requirements to design call routing solutions. The role of the CTI and Call Routing Designer is to design, develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, design, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

The role of the Call Routing Developer is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.
  • Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions.
  • Previous experience with Genesys Interaction Routing (Composer/ORS).
  • Experience with Java/JavaScript, Eclipse IDE & XML (SCXML/VXML).


Desired Skills

• Experience in Retail and Wealth Banking domain.
• Experience in Mobile technologies.
• Experience in Avaya/Cisco routing is added advantage.
• Experience with an Agile workflow methodologies
• Experience with Virtual Hold Technologies.

Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0

Job Description:

Position Summary

This position is in the Contact Center Voice Technology organization. The ideal candidate will have a diverse background in contact center technologies, call routing and an in depth knowledge of how call flows are designed. This position will require the individual to manage multiple complex projects with competing priorities and work through business requirements to design call routing solutions. The role of the CTI and Call Routing Designer is to design, develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, design, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

The role of the Call Routing Developer is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.
  • Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions.
  • Previous experience with Genesys Interaction Routing (Composer/ORS).
  • Experience with Java/JavaScript, Eclipse IDE & XML (SCXML/VXML).


Desired Skills

• Experience in Retail and Wealth Banking domain.
• Experience in Mobile technologies.
• Experience in Avaya/Cisco routing is added advantage.
• Experience with an Agile workflow methodologies
• Experience with Virtual Hold Technologies.

Shift:
1st shift (United States of America)

Hours Per Week:
40

Learn more about this role


Company Information

At Bank of America, we’re creating real, meaningful relationships with individuals, businesses and communities to help them focus on what matters most. Every day, we connect with 57 million customers, using our skills and expertise to help make their lives better. We are committed to attracting and retaining top talent around the world to ensure we continue to deliver together for our customers, clients and communities. Along with taking care of our customers, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Dice Id : 10118499
Position Id : 21018416
Originally Posted : 1 month ago

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