Call Center/ Customer Service Representative(CSR)

CSR, CALL CENTER, CUSTOMER SERVICE REPRESENTATIVE, OUTBOUND, DISPATCHER, TRANSPORT, TRANSPORTATION
Contract W2, Contract Independent
$15 - $18 hr

Job Description

Customer Service Representative (CSR)

Job Responsibilities:

The customer service representative will have a working knowledge of Zonar GPS, the CPS student databases, and will deliver transparent communication with parents, schools, STS and the public via phone and email. The customer service representative will respond promptly to STS inquiries, handle and resolve all complaints, and obtain and evaluate all information to handle complaints and inquiries. The CSR will exhibit excellent customer service skills, keep records of customer interactions, transactions, record details of all inquiries and complaints. They will maintain accurate data in software databases, communicate pick up time changes, late arrivals, vendor changes, and accidents. Most importantly they will represent CPS and Reliant and deliver consistent, positive customer service.

CSRs shall have a working knowledge of GPS systems, student information databases, and possess the ability to properly communicate with all parties, and shall perform the following duties and responsibilities including, but not limited to:
  • Deal directly with parents, schools, STS and the general public either by telephone or e-mail as it relates to transportation questions and issues regarding this Contract;
  • Respond promptly to STS inquiries, handle and resolve complaints, and obtain and evaluate all relevant information to handle inquiries and complaints;
  • Maintain data accuracy in software databases;
  • Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints, and record details of actions taken;
  • Communicate pick up time changes, late arrivals, vendor changes and accidents; and
  • Perform other duties as they might be assigned/ handle managing multiple tasks.
Dice Id : RTX187e79
Position Id : 20-00380
Originally Posted : 4 months ago
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