Call Center Operator (Swing Shift) Job

  • SAIC,
  • Washington, DC
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Call Center, Customer Service, Database, DOS, Excel, Management
Full Time, Full Time
Telecommuting not available Travel not required

Job Description

Call Center Operator (Swing Shift) (Job Number:433823)


SAIC has an opening for a Console Operator located in Washington, DC.

Work Schedule: 3pm-12am, Monday - Friday

Job Description:

This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, Service Management Office (SMO), Voice Service Line (VSL) TWD Console Operator Service. Console Operators provide personnel operator assistance to the main Department of State public number.

Description of Duties:
- Supply directory services, organizational understanding and general information to callers to the Department of State.
- Transfer callers to the appropriate destination based on callers- questions.
- Provide assistance to callers in a courteous and pleasant manner.
- Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
- Provide backup receptionist duties within the Information Management Office (IRM) when required.
- Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
- Provide support during emergency scenarios to provide excellent customer service to internal and external clients.
- 24/7 shift work is required.



TYPICAL EDUCATION AND EXPERIENCE: High School and 1+ years related experience.

Required Knowledge/Skills/Abilities:
- Knowledge and understanding of the Department of State organization and functions.
- Strong communication skills.
- Ability to use Word, Excel, and data entry.
- Ability to provide 24/7 shift work.

Clearance: SECRET (must have an active Secret clearance to be considered)

Additional Information:

Position is for the 3:00 PM to Midnight shift Candidate needs to have:
- Strong communication skills.
- Ability to use Word, Excel, and data entry.
- Ability to provide 24/7 shift work if needed but primarily assigned to the 3PM -12 AM shift.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit

EOE AA M/F/Vet/Disability

Job Posting: Jan 29, 2018, 11:00:00 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Evening Job
Schedule: Full-time

Company Information

Dice Id : 10111346
Position Id : T433823

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