Call Center Representative

Inbound, Call, Help, Helpdesk, Customer, Service
Full Time
$15,000 - $20,000
Travel required to 25%.

Job Description

We believe that an excellent customer support team is the lynchpin between happy customers and a best-in-class product. In healthcare specifically, exceptional service is of the utmost importance, as it enables our members (patients) to access appropriate care.

Successful candidates will have excellent communication, follow-through and data entry skills. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for members and customers, this job is for you! 

What you will do:

  • Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.
  • Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
  • Educate members about their pharmacy benefits.
  • Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
  • Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What you will bring :

  • Required
    • Must be locally based as the role requires working onsite at our Lehi office.
    • During ongoing pandemic, hybrid office/ work from home rotation available
      • Requires 100% attendance during training period.
    • HS Diploma, GED or equivalent
    • Active listening, conversational speaking skills, with a high degree of empathy
    • Ability to multitask
    • Excellent verbal and written communication skills
    • Passion for helping people
    • Proficiency in Mac, and Google Suite
    • Flexibility to work schedules from Monday to Friday, with rotating weekend and holiday shifts
  • Preferred
    • Prior experience with:
      • Salesforce Service Cloud or other CRM tools
      • Call Center Phone Software (Talkdesk, etc.)
      • Working within call center or pharmacy
      • Employer benefits. Insurance, prescriptions, medical billing
      • Resolving complex issues within a call center environment
Dice Id : 10410924
Position Id : 7577297
Originally Posted : 3 weeks ago
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