SAIC is part of a larger team that will provide support to the Navy's Service Management, Integration and Transport (SMIT) This program is responsible for maintenance and modernization of one of the largest combined networks in the world comprised mainly of the Navy and Marine Corps. SAIC is tasked to provide Tier 1 Service Desk end-user support services to more than 600K users and 400K+ hardware devices at over 1,600 sites in the U.S. and abroad. The Service Desk is the single entry and delivery point for the provisioning of end user support and manages and coordinates the handling of incidents, problems, non-Service Catalog Requests, and Service Catalog Requests with end-users and IT groups for both unclassified and classified networks. Overall, the SMIT program provides services that implement an enterprise-wide capability for effective and integrated operations, oversight, responsibility, and accountability for Navy and Marine Corps networks into a converged enterprise IT services business model, and support DoD agency/military department (MILDEP) convergence to the same enterprise IT services.
Work will be performed in the below two location areas within the Continental United States:
- Norfolk, VA
- San Diego, CA
As part of this large effort, SAIC is looking for incumbent experienced and personnel to fill the following roles:
- NIPR Service Desk Agents
- SIPR Service Desk Agents
Minimum education, experience and skill requirements will vary depending on role and level. All positions will require a Secret clearance and US Citizenship.
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