Chat Platform Sr. Product Manager

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Charles Schwab & Co., Inc.
Full Time
Work from home not available Travel not required

Job Description


Austin - TX, AUS1, 2309 Gracy Farms Lane, 78758
Michelle Laura Rocke

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Charles Schwab's Conversational Platforms team is responsible for defining, delivering, and managing the lifecycle of our platforms and services which enable digital conversations with clients at scale. Schwab is revolutionizing how we have conversations and interactions with clients across live and asynchronous channels by leveraging conversational AI with modern messaging and voice technologies.

We work, think and approach problems differently than your traditional financial services firm, and we drive to change both how Schwab operates and how the industry serves investors.  In this role, you will also help formulate the omni-channel conversational platform strategy, including expansion of capabilities into other Schwab lines of business. You will also build and manage a product roadmap and oversee the team of product owners who will implement the products. 

The team is responsible for:

  • Strategy- Envision the future and build the near-term roadmap for our conversational platform strategy
  • Execution – Own and drive all aspects required to bring new digital capabilities to clients, including the definition, creation, development and implementation of the core conversational solutions
  • Client service – Serve clients with compelling experiences that improve client outcomes
  • Partnership – Collaborate with technology, design, marketing and others in delivering value to our clients

What you’ll do:

  • You will help lead an enterprise-wide chat platform migration effort
  • You will help formulate and evolve the platform migration strategy and roadmap
  • You will execute brilliantly in a deadline-driven environment
  • You will build strong partnerships with key stakeholders and third-parties
  • You will be the expert on features and capabilities enabled through the enterprise chat platform
  • You will champion Agile methodologies, supporting your team members in their product owner roles in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos
  • You will work cross-functionally with technical, design, business, and compliance counterparts to define product release requirements and investigate production issues as they arise.
  • You will work to create the awareness and engagement plan for your experiences and provide relevant and concise updates to management teams
  • You will serve as a chat subject matter expert and evangelist to stakeholders 

What you have:

  • Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results.
  • Strong knowledge base and experience developing or managing digital platforms, coupled with knowledge of the underlying technology, both current and emerging.
  • Ability to influence and build strong relationships across multiple levels of the organization
  • Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams.
  • Skilled at working cross-functionally with technology, service, marketing and product teams to manage the entire lifecyle of a digital platform.
  • Prior experience as an Agile Product Owner or leading scrum teams is preferred, with a deep understanding of agile.
  • Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment
  • Self-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction  
  • Confidence presenting and tailoring messaging to a variety of audiences, including senior leadership
  • Enjoy being a thought leader who naturally challenges the status quo
  • Good understanding and/or experience with financial services regulations is a plus
  • Experience with conversational AI and distributed conversational channels is a plus
  • Bachelor’s degree required (MBA preferred)
  • 4+ years digital product owner experience 

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program,Tuition Reimbursement Programs,Time off to volunteer, Employee      Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab.

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Charles Schwab & Co., Inc. will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law and regulations applicable to Charles Schwab.  


Job Specifications
Relocation Offered?:No
Work Schedule:Days
Languages:English - spoken
Current Licenses / Certifications:None
Relevant Work Experience:IT-Communications/Networking-6+ yrs, IT-System Administration-6+ yrs
Position Located In:TX - Austin
Job Type:Full Time

Category:Information Technology
Activation Date: Friday, March 8, 2019
Expiration Date: Tuesday, April 9, 2019
Apply Here

Company Information

At Schwab, we inspire the driven; individuals who want to take ownership of their career and their future. You are appreciated for your work, respected for your unique strengths and rewarded for the possibilities you create for our clients. Working in Schwab Technology is not just a job; it's an opportunity to do the best work of your life. This team drives Schwab's mission to harness the power of data to deliver the next gen client experience. They relentlessly pursue simplification and modernization, laying the foundation for the digital enterprise. They act boldly together to provide security for our clients and enterprise, safeguarding client trust all while delivering on their core commitments to availability, capacity and project execution with excellence and efficiency. If you are looking to be challenged with projects that stretch and grow your abilities, and push you towards further developing your expertise, apply to one of our openings today.
Dice Id : 10228622
Position Id : 0308-47138

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