Key Job Functions
Responsible for working with the different business units to develop the engineering
design to support the business and operational requirements in one or more of the
following areas: Citrix suite (Xendesktop, XenApp), VMware, Enterprise Active
Directory, DNS, Windows operating system environments, or enterprise storage and
backup. Engineer solutions for new systems and enhancements to existing systems.
Responsible for the engineering design to meet the business and operational
objectives for business continuity solutions.
Direct technical support to internal users running Windows 7/8/10/2008/2012
Proactive solution monitoring including Citrix updates, fixes and general
Provide case resolution via remote access and ticket system.
Report writing and detailed process documentation.
Participates in on-call Tier 3 production support activities. Is expected to have the
technical knowledge and capability to handle all problems that may arise. Proactively
puts procedures in place to prevent and reduce the severity of outages.
Bachelor's Degree or equivalent required
Minimum 5+ years of experience
Specialized Knowledge & Skills
Good working knowledge of AWS.
Extensive and proven knowledge of Citrix technologies: XenApp, XenDesktop,
Provisioning Services, Citrix NetScaler Gateway, Citrix UPM
Experience implementing, deploying, and supporting Citrix XenDesktop and Citrix
Experience with Remote Access Technologies based on Citrix.
Extensive and proven knowledge of Microsoft Technologies: Server 2008 & 2012,
Windows 7 & Windows 8.
Strong background with Roaming Profiles, Group Policy, MS SQL Server, IIS,
A demonstrated ability in successful problem-solving and management of multiple