Client Engagement Manager

Customer Satisfaction, Requirement Gathering
Full Time
$60,000 - $80,000
Work from home available Travel required to 75%.

Job Description

  • Provide client support for the Principal Consultant when necessary to ensure customer satisfaction
  • Assist with the coordination of projects set forth by the Principal Consultant or assigned Project Manager
  • Assist and guide the execution of the clients technical road map prepared by the Principal Consultant
  • Build strong relationships with assigned client base acting as client advocate
  • Coordinate the provisioning of new services within assigned client base
  • Coordinate the provisioning of terminated services within assigned client base
  • Coordinate Moves, Adds & Changes for existing services within assigned client base
  • Responsible for ensuring accurate invoices for assigned customer base
  • Identify up sell opportunities and input into CRM system
  • Provide client reporting contractually obligated to Principal Consultant or directly to customer
  • Communicate customer feedback to Principal Consultants and Thrive Service team when applicable
  • Assist and help facilitate transactional hardware and software requests
  • Assist and help facilitate dispatch and onsite requests
  • Assist in ensuring internal/external communication is executed clearly
  • Assist in on boarding new clients and educating them on navigation of Thrive and their subscribed services.

Posted By

Marc DesRoches

25 Forbes Boulevard, Suite 3 Foxborough, MA, 02035

Contact
Dice Id : 90981230
Position Id : 6319449
Originally Posted : 7 months ago
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