Our client, a leading financial company is hiring a Client Service Representative on a contract basis. Work Location:
Newark, NJ Summary
Key Job Functions/Responsibilities: Client-facing role proactively encouraging client production inquiries. Good understanding of equities/fixed income products and a general technical understanding.
Expectation that you will learn the GTO product offering and be able to provide consultancy on various functionalities to clients. Proactive client management to identify trends, issues and opportunities. Support Account Management in both identifying and retaining client relationships and opportunities.
Foster collaboration and continued product integration across Service Delivery. Regular client visits and management of weekly open issue calls. Incident management of client issues through post mortem. Facilitate Disaster Recovery/BCP requirements, Metrics & SLA reporting. Required Skills
Degree educated. Finance preferred.
Equities and Fixed Income Experience desired.
Outstanding written and verbal communication.
Excellent interpersonal skills.
Clear communicator. Able to easily adapt communication style in different situations.
Highly motivated, disciplined, confident and a team player.
The ability to adjust to shifting priorities is a must.
Evidence of working effectively in a team required.
Experience in a programming language a plus.
The post Client Service Representative (Contract) (JR1031212)
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