Client Services Representative

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Matlen Silver
client, account, customer
Full Time, Permanent

Job Description

Client Services Representative
8+ months (Temp to perm)
100% Remote

Senior Customer Service Rep
Will be 100% Remote, doesn't matter where they sit.

- Not dealing with repetitive activities.
- Must answer tickets within 48 hrs
- Intense work environment
- Must have courage and ability to pivot when dealing with angry clients.
- Working with 40-60 tickets a day
- Fast Paced
- Top skills:
- Must have a student like mentality and be coachable.
- Has the ability to quickly pivot if needed.
- Can build rapport at a high rate.
- Must be a resilient individual.
- Must be able to do some digging for the answer if needed.
- Must be able to make the hard decision.
- Financial Services Experience would be nice but not necessary.
- This will not be a call center environment; you will be dealing with client issues through a ticketing system.

Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535209363
Originally Posted : 6 months ago

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