Frontline client-focused position with the overall goal of satisfying client needs. Responds to incoming questions, requests, and concerns from Office Practicum clients. Utilizes critical thinking, root cause analysis, and problem solving skills to address client issues in the most efficient way possible. Represents client’s needs and concerns when interacting with various Office Practicum departments. Stays current on all software releases, enhancements, and workarounds.
Essential Functions / Tasks / Duties / Responsibilities: (Essential functions of the position; include how an individual is to perform them and the frequency at which the tasks are performed; the tasks that must be performed as part of the job function and truly necessary or required to perform the job.)
How to Perform Essential Functions
Frequency for essential functions is daily.
Education / Professional Certifications or Licenses Required:
A Bachelor Degree is preferred, but not required to be successful
Work Environment / Physical demands/ Travel Requirements (include working conditions while performing the job / ex: computer, telephone, office, lifting requirements,etc):
Equal Employment Opportunity Statement:
Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law.
You may discuss equal employment opportunity related questions with your supervisor or any other member of management.
Americans with Disabilities Act Statement:
Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.
Other Duties Statement:
This job description is not designed to cover or contain a comprehensive listing of all possible activities, duties or responsibilities that are required of the person in this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.