Client Support Specialist II

Client Support Specialist II
Full Time
$60k - 70k per year

Job Description

job summary:

Our client engineers technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, our client has built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally.



They is looking for a dynamic Client Support Specialist to join our team. The position is an integral part of our front-line support team focused on real-time market data products based in Bedford, MA. The ideal candidate will have a mix of technical skills and client facing experience.



Requirements


  • Bachelor's degree
  • 1-2 years of experience in a client facing role
  • Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional
  • Customer facing communication skills
  • Aptitude to troubleshoot and solve problems
  • Understanding of networks and a thorough understanding of core computing concepts (CPU's, memory, I/O, etc.)
  • Knowledge of Unix, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10) is desirable
  • Exposure to front office trading/market data environments, ideally in a client/business facing role is desirable
  • Knowledge of financial markets and associated terminology is beneficial

 

location: Bedford, Massachusetts

job type: Permanent

salary: $60,000 - 70,000 per year

work hours: 8am to 4pm

education: Bachelors

 

responsibilities:


  • Provide exceptional overall client experience to clients using time-sensitive, critical applications.
  • Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support.
  • Thoroughly diagnose technical problems and communicate solutions to customers.
  • Demonstrate a sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests.
  • Gain a deep understanding of ICE Data Services market data products, architecture and customer base.
  • Work closely with product, development and QA to serve as the voice of the customer internally and drive resolution of issues.
  • Identify trends to address with the client or internally to improve client experience and workflow



 

qualifications:


  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Bachelors
 

skills:
  • Client Specialist
  • Customer Service
  • Desktop Support



For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Dice Id : cxsapwma1
Position Id : 879121
Originally Posted : 3 months ago
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