Client Technical Support Sr. Associate - ProSupport

  • Dell,
  • Round Rock, TX
ANSI, CRM, Customer Service, HTTP
Full Time, See Job Description
Telecommuting not available Travel not required

Job Description

Client Technical Support Sr. Associate - ProSupport - 1700013X

What will your next job look like? Will it provide hands-on, technical and customer-facing training designed just for you—the eager self-starter? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry?

Not a techie, but have technical aptitude? Imagine what a 6-week training class, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest.

If this is the job you dreamed…then a Technical Support Agent role at Dell might be perfect for you. Dell is a 100,000 member-strong, global company, with sights set on changing the world.

As a Technical Support Agent, you will be resident problem-solver, providing front-line support for Dell’s ProSupport group. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, and recommend solutions. You will have the opportunity to partner with our highly skilled technical advisors, who provide solutions to our customer’s most complex issues. You can be a hero by being the first person to resolve our customers IT issues, but you will have the backing of our technical support team as the complexity of issues increases.

This is the reason our Technical Support Agents go on to do such great things in their career. They are receiving world-class training, on the job. Read more…

Role Responsibilities

· Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution

· Follow up with customers to ensure accurate resolution for their technical issues

· Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool

· Provide an extraordinary customer service experience



· Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization

· Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change

· Must have a passion for learning and demonstrable intellectual curiosity

· Able to manage competing demands, multiple priorities, while remaining adaptable and flexible

About Dell:

Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.

Join Dell and you’ll work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals. For more information:



Dell is an Equal Opportunity Employer. To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement

Life at Dell Learn about Dell culture, the interviewing process and benefits offered in your location: Life at Dell

Job Product Services - Client Technical Support

Primary Location North America-US-TX-Round Rock

Shift Day Job

Organization Operations

Posted By

One Dell Way Round Rock, TX, 78682

Dice Id : delliirc
Position Id : 1700013X
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