Clinical Tier 1 Service Desk Analyst (Epic and/or Cerner)

Cerner, Managed services, Epic, HIT, Help desk, Tier 1, Health care IT, Troubleshooting, Technical support
Full Time
$40,000 - $50,000
Travel not required

Job Description

Join our Team:

HCTec provides Tier I/Help Desk and Tier II Application Support Managed Services to clinicians, patients, admin staff, and students at some of the largest and most respected healthcare providers and universities in the country. We are currently seeking Cerner/Epic experienced professionals to join our Managed Services' team at our Brentwood Headquarters. This is a full-time (40 hours/week) position with benefits.

What You'll Be Doing:

With Cerner/Epic upgrade training provided, you'll provide Tier 1 clinical help desk support via phone, live chat sessions, and email to troubleshoot clinically-oriented technical issues. You ll be helping those who are helping others with their technical needs, from patients to physicians.

Other Specifics:

  • Pay expectations for this position will be $45k-$50k salary 
  • Lots of opportunity for growth and advancement. This is a new team and will see significant growth over the next few months/years
  • Great benefits package PTO, 401k, Holidays, Health Insurance, etc.
  • Possibility to obtain certifications in the future (not guaranteed)
  • Beautiful, modern office
  • Fun environment and great team. Will get to participate in all of the culture events we have at the corporate office

Posted By

5106 Maryland Way Brentwood, TN, 37027

Dice Id : 10235157
Position Id : 6379761
Originally Posted : 4 months ago
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