Cloud Managed Services Manager

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Manager, CMS, Project, Management, Oracle, SAP, OCI, C, Foundation, CSP, Consulting, Application
Full Time

Job Description

Cloud Managed Services - Manager

Deloitte Cloud Managed Services (CMS) is a cloud offering to provide professional services to manage clients' cloud environments including infrastructure operation, cloud security, compliance and risk, and billing. To make sure CMS business grows smoothly, Business Operations team will work with CMS leadership and Finance to manage all financial tasks and mitigate financial risks in additional to other operational tasks.

Work You Will Do

The Open Cloud POD Delivery Manager will be responsible for providing support for all activities related to the support and services for a portfolio of clients within the pod. This entails service excellence, project onboarding, day-to-day operations, incident and change management, meeting contractual SLAs, and continuous operational improvement. This person will also be responsible for managing daily operational activities of POD resources related to their client portfolio, and ensuring operational coverage to meet project requirements.

  • The Delivery Manager is responsible for the overall day-to-day operational management of their named accounts.
  • The Delivery Manager ensures delivery in line with the contractual obligations to the client and adhering to the SLAs, maximizing wherever possible.
  • The Delivery Manager works in concert with the related service delivery teams and Pod Leadership to ensure incidents, problems, and change requests are managed and escalated as required to ensure high quality delivery and adherence to the related SLAs and contractual obligations.
  • Efficiently managing the delivery and support of multiple simultaneous projects by leveraging project management tools.
  • Work with delivery team to develop and present periodic status reporting and present to client management personnel
  • Manage escalation processes and communication for high priority project incidents within their client portfolio
  • The Delivery Manager will be responsible for working with the security team to ensure all environments meet or exceed project security requirements.
  • The Delivery Manager will be responsible for managing and scheduling on-call, patching, and maintenance schedule and ensuring proper coverage for these activities.
  • The Delivery Manager will manage the on boarding of client projects to the Open Cloud platform.
  • The Delivery Manager will perform project management tasks for individual projects. Includes initial needs assessment, scope definition, resource planning, managing milestone/deliverable targets, and project closure.
  • The Delivery Manager will be responsible for working with Pod team members to develop repeatable solutions that will enable the delivery pod to manage and deploy solutions in a cost effective manner as well as enable the team to work more efficiently in day-to-day operations.



• 5+ years of Managed Services Project Management experience

• 5+ years of Oracle (or SAP) application experience

• 5+ years of Private/Public Cloud experience (AWS, Google Cloud Platform, OCI and/or Azure)

• Experience in managing multiple clients

• Presales and Renewal Deal management

• Dealing with MSA SOW Change Orders

• Demonstrated capability to effectively engage in C level relationships in a client facing role

• Demonstrated capability to manage and scale multiple teams effectively to optimize costs and quality deliverables.

• ITIL Foundation certification

• Good project management and communication skills

Preferred Qualifications

• Oracle (or SAP) Certification and a CSP Certification
• Experience in managing multiple teams, cross-functional, spread geographically and across time zones.
• Demonstrated capability to manage financials for a large portfolio ($10M + )
• AWS/Google Cloud Platform/Azure/VMware Certification
• PMP/Prince certification
• Oracle Implementation experience
• On Prem Data Center to Cloud Migration experience
• Consulting Background preferred
• Application Managed Service Project Management Experience

  • Limited immigration sponsorship may be available.

Company Information

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact on our website.

Dice Id : 10106525
Position Id : 17849
Originally Posted : 8 months ago

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