Cloud Operations Lead

GOOGLE CLOUD PLATFORM, GCP, AZURE, CLOUD OPERATION, CONTRACT, SLA, INCIDENT MANAGEMENT, LEVEL 3, ITIL
Full Time, 11+ mos
$125000 - $135000 yr

Job Description

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region.We are one of the fastest growing IT Consulting company across the USA and we are hiring "Cloud Operations Lead " for one of our clients.We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Role: Cloud Operations Lead
Work-Type: Full-Time (Perm)
Location: Deerfield, IL
Travel requirements: As per requirement.
Work schedule: As per company working hours.

The person will be responsible for the management of our client Cloud operation on the Google Cloud Platform to deliver Hosting support services. This role is responsible for the governance of the Google Cloud Platform services across the Globe, ensuring support service providers meet our client development expectations including all SLA's and KPI's. The role requires a strong understanding of the Google Cloud Platform and the IS processes involved (i.e. Incident, Problem, Change, and Release Management). The role acts as a liaison and key enabler between vendors, and our client support team, and other ITS organizations (ITS region lead, Capability tower leads, Solution Experts, IT Services, Application Security & Compliance, etc.), ensuring systems continue running the Business operations flawlessly.

Primary responsibilities:

Contract Management:

  1. Collaborates in ensuring contract terms and conditions are met by Service Providers and our client.
  2. Collaborates in the revision and adjustment of contract scope, terms and conditions as necessary.
  3. Collaborates with management and follow-up of requisitions, purchase orders, invoices, and payments.
  4. Collaborates with contract expiration management and renewals.
  5. Ensures Procurement Policies are strictly followed.
  6. Explores opportunities to leverage scale, and drive savings
Service Management:
  1. Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with Service Providers and Software Vendors.
  2. Ensures support services readiness for new major releases/rollouts. Supervises adequate Transition to Support.
  3. Level 3 escalation point for incidents and incident resolution facilitator.
  4. Jointly with Partner, establishes, collaborates, and monitors a Continuous Improvement plan to identify and remove the service delivery gaps.
  5. Establishes weekly and monthly service status review meetings with key stakeholders (Business, IS, and Service Providers).
  6. Monitors OLA agreements, ensuring seamless end-to-end delivery of services.
  7. Approves Global support contract scope change requests.
Critical Incident Management:
  1. Level 3 escalation point for Critical Situations.
  2. Collaborates with CIM Team on P1/P2 situations.
  3. Collaborates with CIM Team post-critical situation assessment and Problem Mgmt.
Processes Management
  1. Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers.
  2. Collaborates in Support Processes and Tools definition, implementation, and monitoring.
  3. Collaboratively seeks Continuous Improvement, simplification, and harmonization of IS processes across regions, ensuring benefits are delivered.
Communications Management
  1. Manages communications with IS and the Business Community. Including, but not limited to Planned & Unplanned Outages, Support Processes Changes, Weekly/Monthly
Support Dashboard:
  1. Seeks regular feedback and interaction with region's Key Service Stakeholders.
  2. Collaborates with global teams in Dashboard definition and changes.
  3. Security & Compliance Management.
  4. Ensures/promotes SOX guidelines accomplishment (Change Management)
What extra ingredients you will bring:
  1. Good general SAP Technical background.
  2. Knowledge and understanding of different DB and Operating systems.
  3. Experience in Application Support and/or Project Management experience.
  4. Team Leadership.
  5. Understanding of integration and how different applications talk to each other.
  6. Knowledge of B2B and the business process.
Education / Certifications:
  1. Certifications in Google Cloud Platform and Azure or relevant Cloud technologies.

About Net2Source, Inc.
Net2Source is a total talent management solutions company with its presence in 50+ countries.Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.
Want to read more about Net2Source? Visit us at www.net2source.com

Equal Employment Opportunity Commission
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.

Fast Facts about Net2Source:

  • Founded in 2007
  • 100% Minority Owned, Debt Free, Private
  • 4100+ consultants globally
  • 2550 consultants placed in the US
  • 750+ team of in-house staffing team
  • 30+ sales offices in the US, and 50+ Offices globally
  • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)

Awards and Accolades:
  1. 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019)
  2. 2019 & 2018 Ranked 21stFastest Growing Staffing Company in USA by Staffing industry Analysts
  3. 2019 & 2018 Fastest 50 by NJ Biz (Ranked (9th and 27th ).
  4. 2019 Top 100 Fastest companies to grow in Dallas by Dallas Business Journal.
  5. INC 5000 Fastest growing for 8 consecutive years in a row.
  6. America's Most Honored Businesses (Top 10%)
  7. 2019 Dallas Top 100 by Dallas Business Journal
  8. 2019 Proven Supplier of the Year by Workforce Logiq
  9. 2019 Spirit of Alliance Award by Agile1
  10. 2018 Best of the Best Platinum Award by Agile1
  11. 2018 TechServe Alliance Excellence Awards Winner
  12. 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Regards
Talent Acquisition Team Net2Source, Inc.

Dice Id : 10271304
Position Id : 21-08256
Originally Posted : 3 months ago
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