Community Manager II

  • Modis,
  • Sunnyvale, CA
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Modis
B2B, Content Management, HTML, Manager, Management, Metrics, SalesForce
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description




An opening for a Community Manager job in Sunnyvale, CA is available for a client of Modis Engineering, an Adecco group. This is for a world-renowned organization. This position is a Six-month contract with possible extension. You will be part of a high impact team that lives and breathes innovation, customer delight and business value at scale. This is a unique opportunity to make your mark in the online community s industry. The salary for this position is $51.00 per hour.

Overall Responsibilities:
  • Ensure that the cloud community online is kept in the best standing possible, as defined by speed to responses, engagement, CSAT/NPS, reach growth and revenue impacted
  • Own the success metrics
  • Day to day expert moderation, escalations for advanced cases and questions by top accounts
  • Ensure a high satisfaction of the top accounts
  • Manage the rewards program, for external top contributors and internal team members
  • Engage and coordinate daily with the Product and Product Marketing Teams to obtain responses and insights on behalf of community members
  • Interact directly with the rest of the Communities team to define and execute promotion plans, content plans, launch of new sub communities etc.
  • Interact directly with the vendor for all technical matters related to the platform


Required Qualifications:
  • Bachelor s degree (In lieu of degree, relevant skills or equivalent experience).
  • 3-6 years experience in B2B customer support, community management, training or content management
  • Advanced knowledge of one or more enterprise-class community engagement platform such as Jive, Lithium, SalesForce
  • Community Cloud Strategic thinker with strong writing and/or numerical skills
  • Experience with Web publishing or online advertising Basic HTML


Preferred Qualifications:
  • Master&rsquo



Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10103170a
Position Id : US_EN_6_919715_1024818

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