Responsible of both inbound and outbound helpdesk phone calls from customers. Initial, test, configure, troubleshoot and repair hardware/software for desktop support. Evaluate the nature of customer issues to determine the proper resolution. Escalate calls to Field Technicians or Level 2 support as needed. Document all calls in the ticketing system in an accurate and timely manner. Provide support to both LabCorp's eProducts and Enterprise software applications. Setup, process and schedule eProduct requests received by LabCorp sales team. Create and maintain customer's online access including password resets, username maintenance, software training and software installation. Respond to all customer inquiries within a timely manner. Ensure follow-up and completion of all outstanding client issues. Perform preventative maintenance and application updates as necessary. Monitor and ensure delivery of laboratory results to the client base. Work closely with teammates and direct supervisor to ensure completion of all job duties.