Configuration Management DBA Omaha, NE Direct hire

Configuration Management DBA, Configuration, Manage, DBA, ServiceNow, CMDB, Discovery, Problem, Change, Asset Management, Business Applications, Services, Assets, CI, Software Models, CSA, ITIL Foundation, Common Service Data Model
Full Time
Depends on Experience

Job Description

Configuration Management DBA

Omaha, NE


Looking for a CMDB Administrator experienced with the day-to-day configuration and management of the ServiceNow CMDB focused on ensuring operational integrity of the ServiceNow CMDB, Discovery processes, integrations, audit and data clean-up activities. Terrific opportunity to be part of a transformative, state-of-the-art enterprise technology environment. Please apply with CSS to explore a fit for this fast-moving opportunity


The Ideal Candidate Will Have:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration or 7 years of equivalent experience
  • 3 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes such as Incident, Problem, Change, and Asset Management
  • Experience managing CI data in a ServiceNow CMDB
  • Experience connecting data and building relationships in ServiceNow CMDB. (i.e., Business Applications, Services, Assets, CI, Software Models)
  • Experience defining, documenting, and implementing CMDB governance processes and procedures
  • 3 years’ experience with ServiceNow CMDB configuration
  • Effective communications and collaboration skills; ability to work with management and technical staffs of all levels and skill sets



  • Strong organizational, analytic, and complex problem-solving skills
  • ServiceNow Certified System Administrator (CSA)
  • ITIL Foundation certified
  • Knowledge of the ServiceNow Common Service Data Model (CSDM)
  • Highly effective speaking, listening, writing, and interpersonal skills



  • Create and maintain CMDB architecture and technical design documentation
  • Design, implement, manage, and ensure the effectiveness of the integration of the CMDB with external sources of data. (i.e., SCCM, Flexera (FNMS), Discovery, etc.)
  • Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
  • Develop and monitor CI data health reports /dashboards and resolve any issues
  • Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
  • Work with stakeholders and CI data owners to ensure the quality of the CMDB data is maintained, and all CIs are up-to-date
  • Proactively identify CI classes, attributes, and relationship types that are required
  • Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
  • Ensure the CIs are created or updated using only approved processes and procedures
  • Develop, document, and implement CI data audits and address any issues that arise
  • Create and manage enhancement stories from request to deployment
  • Validate CMDB functionality as part of ServiceNow platform upgrades and deployments
  • Provide guidance and training in support of the maintenance and growth of the CMDB
  • Participate in ServiceNow upgrade testing and validation


Additional Information:

  • Start Date: ASAP
  • Direct hire - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time


Dice Id : conne001
Position Id : Config DBA
Originally Posted : 2 months ago
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